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Forever21.com

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Forever21.com Reports & Reviews (1)

- Tempe, AZ, USA • Nov 13, 2024
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I called Forever 21's customer service line at 888-494-3837 and was escalated to a supposed manager, whom I made aware that their EXTRA50 promotion code is not applying to the items in my cart, hence, not deducting the 50% off of the marked sale items. The agent had me email her screenshots of the price that is on their site that I should be being charged, and also screenshots of my cart for checkout and the agent finally confirmed the error but has to escalate the matter and she advised not to place my order yet, and also advised that I would hear back with a resolution within 2-3 business days when it is already Wednesday. I made it very clear to the agent that countless people are being double charged for these sale items and there is no plan to immediately correct the matter and she would not go ahead and I could not place my order because she was not willing to take my order and honor these sale prices that are spread all throughout their website. So countless people are being double charged right now.

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