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Fotor Everimaging LTD

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Fotor Everimaging LTD Reports & Reviews (1)

- South Plainfield, NJ, USA • Oct 31, 2024

Fotor offers a free 7 day trail subscription , with the wording of don't worry about forgetting to cancel, we send you an email the day before to ensure you don't get charged. First, no email was every sent, second according to them the subscribtion started 9/23 and was canceled 9/30 (within 7 days). They still charged me $39.99 for their subscribtion. When I saw this charge I immediately contacted them and they responded with a generic answer about how to cancel services. I followed the instructions and there was no record of me having this service, not via apple nor google subscribtion services. I contacted them again, and they stated was I sure that I had service becasue they had no record of me. I responded that was the issue, how can I be charged for something that I don't have. They told me that since I disputed with Paypal to wait for resolution from them. Paypal went in their favor, so again I contacted them and asked how can we ensure this is canceled and that I am not charged. They replied with a generic link on how to cancel. I responded that the instructions on link are not applied to me because there is no record anywhere to be able to cancel. They stopped responding. I then contacted Paypal again and showed them that there was no record of this subscription, that I don't have access to their service and that there is no way to cancel something that does not exist. Paypal stated nothing they can do, that merchant provided proof. I have asked for this proof but not Paypal nor Fotor have provided me that proof. But my point is how can you cancel something that does not exist so that you are not charged for it. How can I be charged for something that I don't have access too? Did I basicaly get charged for looking at their services for a day?? Where is the free subscription for 7 days?? Please everyone be weary of this site. It appears that it is not even in the US and even if they have no record of your services, once you contact them, they use your email to charge you for services that are not given nor requested.

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