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Free trial Reports & Reviews (10)

- Kenosha, WI, USA • Dec 14, 2024
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A Facebook ad I explored promised facial analysis, makeup tips, etc for your personal face and concerns. It takes you through a quiz that appears good and then promises a free trial. Attempts to get you to add on a bunch of extras. Put in your info for the trial (luckily I used Apple Pay but still unsure if that protected my card info from them). Immediately charged $15 (could be more if you added anything on which the pop ups were hard to bypass and range to $60 more per feature).

You’re then told you’ll be able to download the app and when you click to do so it gives you a blank white pop up that mimics Apple App Store popping up to the app page. It is just blank. I realize that’s not good so I go to my email for the confirmation on my account and maybe app there. Nothing ever comes to your email including the subscription you are supposed to be trialing. My bank is immediately charged the $15 and I begin the process to undo this and realize the worst is to come.

You are given numerous support emails you can contact and all of them return back as unable to send and invalid email addresses. The following are not real:

[email protected]

[email protected]

[email protected]

[email protected] (Told quickly on their contact number 725-900-7725 (this is also just a voicemail box and the number I found at the bottom of their long and infuriating terms and conditions)

I left a voicemail on that line and also went to their website skyfluence-beauty.com and entered a message to cancel immediately in their form and finally got the cancellation after those. I replied to that responding email which is:

[email protected]

And insisted on a refund for fraudulent services and non-delivery of promised service, also that the app does not exist. I also insisted on deleting my account and data and request they do not sell or utilize any of the information they obtained from me including my email address.

They replied that I have been refunded and cancelled my subscription (that I never wanted) and asked that I confirm my account and data deletion. I reply and reiterated yes delete it all and do not sell or utilize in any way.

I feel dumb I didn’t read reviews as I go to their Facebook page and see them now. But when you watch the ad and click into it to explore you don’t see that. Beware. Their terms and conditions are crazy and basically confirm they don’t guarantee anything they offer will be as promised, delivered, or hold any liability to these false claims. They mention multiple times this includes their “app”.

What a mess and hope this saves someone else the 2 hours of nonsense I just wasted.

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- Elm Grove, WI, USA • Dec 12, 2024
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I selected a seven day free trial with Cerebrum IQ for $.99 and paid via Apple Pay the evening of December 11, 2024. Approximately 10 minutes after the trial began, I followed the instructions on their website to cancel my trial using the “support chat bot”. The chat bot didn’t work. It repeated questions and then I received a system error message. I tracked down their email address. About five minutes later, I received an email congratulating me on choosing their one month subscription for $39.99. I did NOT authorize this subscription, nor did I select it initially!! I emailed their customer service again making it clear I did not authorize the subscription and requested a refund. I was told I did authorize the subscription rather than the $.99 trial. If that were true, my bank account would not have been charged $.99 TWICE. This company is scamming people and it’s evidenced by all of the fraud comments on their social media (Facebook and IG). I expect to be refunded and this company reprimanded for fraudulent business practices. Thank you! (www.cerebrumiq.com no longer exists)

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- Milwaukee, WI, USA • Oct 10, 2024
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I found the app on Instagram, was intrigued, so I signed up for the 7 day trial (costs $1) But then the app wasn't available. So I tried to report the charge to my bank. Found out they had taken $29.99 out of my account in August because I can't cancel my subscription because I never made an account because the app wasn't available. Then hey took 29.9o out of my account in September and I changed my card and reported it to me bank. And now they took $29.99 out of my account again in October. No one has gotten back to me when I emailed them.

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- West Salem, WI, USA • Oct 07, 2024
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I saw an unknown charge on my credit card. I contacted the company who claimed that I signed up for a 30 day trial and that it ended, and I was then charged for an annual subscription. The only other item showing on the account was a Color Run from 2014. I asked them what exactly this was from 30 days ago. They then claimed it was “ Regarding how you signed up, when you reserved a campsite, cabin or lodging on 9/4/2024 through our Reserve America system, you were presented with a 30-day trial offer of the Advantage program at the end of your reservation.” I have not used Reserve America (nor heard of it), and I have not reserved any cabins, campsites, hotels, lodging or anything similar at all. I’m not sure how they got my info, but looking online, many others have dealt with this exact problem with this company.

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• Mar 19, 2024
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Sent us free trial. Told we could cancel any time. We’re not able to tell them we did not want another order as it did not work. Fearing a scam, we contacted our credit card company and posted an alert for the next amount, which, they tried to bill us for. They then phoned to tell us that they were going to escalate this issue and it might affect our credit score. I told them they were scammers and that I was reporting then!

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- Milwaukee, WI, USA • Mar 11, 2024
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I signed up for a free trial, and then they automatically charged me $39.99 - IMMEDIATELY. I canceled the free trial and contacted support for a refund, and they are absolutely refusing to give me a full refund. The most they are willing to give me is $30 (initially they only offered a 25% discount until I refused and brought up their Terms of Service), which is $9.99 less than I am owed.

They also try to claim that I never actually signed up for the free trial in the first place and that I was "informed" that I would be charged. This is not the case at all. I made a different account with them and followed the same steps I took the first time, but while reading all the fine print this time and taking screenshots of every step. And it is in fact advertised as a FREE TRIAL for 7 days and directly claims "You won’t be charged during your trial period." So their assertion that I knowingly signed up for something other than the free trial and was informed about being charged the $39.99 is FALSE.

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- Green Bay, WI, USA • Feb 03, 2024
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An unsolicited ad for "Free Peptiva Probiyotic" came up on Yahoo. I checked it out - it wasnt "free" but i had to only pay for S&H.

Ok- I agreed to the $6.00 and then 3 weeks later they took $72.00 out of my checking account saying i ordered a monthly subscription. I had not.

Called my bank Chase, to tell them pending charge was fraudulent. They said they couldnt stop the pending charge- even tho I told them it was a scam BEFORE it went through! - but I could only fight it after already paid.

Furthermore Chase said that because I had given them my debit card number & authorized the initial S& H fee- IF PEPTIVA decuded to charge Six Thousand to my cgecking account tomorrow, they would hav to pay that as well- & I'd hav to dispute it later!!!

Ended up having to stop all payments on Everything & order a new card .

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- Madison, WI, USA
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I ordered Derm Lumiere from a facebook ad as a free trial. But now, I keep getting hundreds of phone calls saying that I didn't cancel so I owe $129.00. They say they will send me more products if I don't pay. I tell them to cancel as I do not want any more products. They say I did not read all the rules of the free trial and I owe them the money. I tell them repeatedly to cancel! And yet, they keep calling and telling me I owe this money. I had my debit card hacked so they have no card to charge this to..what can I do to stop these phone calls, sometimes 5-6 a day? Thank you!

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- Lancaster, CA, USA
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The offer was to pay shipping and handling for a sample of their skin serum, After you put in the payment card you are informed you will be charged $ 129 plus shipping and handling once a month unless you contact them before the next shipment in 30 days is sent. They give you a toll free number to call to cancel the trial shipment. The number belongs to a Gary's Computer Service who has nothing to do with the company your trying to reach. That service gives you another number that tells you they don't know anything about the company you are trying to reach, that you have a wrong number. I sent an email canceling immediately and requesting a return number to return the sample if if came anyway. It was sent and I have not heard from this company yet. I have resent the return request at High Importance 3 times now and have still not heard from them.

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On 11-7-22 my elderly sister took a survey from Walgreens. The info stated she could choose free gifts if she paid shipping. She received ear buds and a smart watch on 11-14-22. Also on

11-14-22 her bank account was debited $252.21. As her power of attorney I called Smart Luxury listed as Warehouse Savings Direct at 888-353-1062. I spoke to Belle. When I told her we wanted to return the items and wanted her account credited she told me we had only 7 days to return the items. I told her they only got here yesterday and that was the same date as the debit. She refused my request. When I asked for her supervisor she said they would not return her money.

She said the 7 day return policy started on the date of the order. I told her the survey stated the items were free. She said it was a free 7 day trial.

She did supposedly cancel any future transactions and gave the transaction number of ******.

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