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Garcinia, PureTilt, Trim? others

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Garcinia, PureTilt, Trim? others Reports & Reviews (1)

My elderly mother ordered a "free trial" of skin cream and eye serum on 6/21/17. She apparently entered her credit card number to pay for the shipping and handling ($4.94 and $4.97). On 7/5/17 her credit card was charged for $89.94 & $94.88 for an additional product shipment. This happened again on August 5th and September 5th. She has some cognitive decline and she thought she was just supposed to get the free trial. She did not realize she was going to be sent additional product and did not notice that it was nearly $200/mo that she was being charged, as her credit card bill is paid via autopay each month.

On 9/21/17 I contacted the phone number listed on her credit card statement for these transactions. The call was answered by Patricia #110. I asked what company she represented (as this was not on the credit card statement) and she told me it was Garcinia (which is a completely different product). I was told she could only refund 50% for the September shipment because they have a 30 Day guarantee. I explained that they were taking advantage of an elderly woman who likely has dementia and that I expected a full refund for all three shipments. She eventually said they could give a 100% refund for September if the product was returned, but I don't know if my mother even has the product any longer and even if she does, a refund just for September's shipment is not acceptable. After much debate, Patricia did tell me that she issued a refund for 100% of September. I then asked to speak with a supervisor and after quite some time, George #459 came on the call. I asked him what company he worked for and he eventually said that they did customer service for Pure Tilt, Garcinia, Trim ___, and another company (it was hard to understand him). He was initially less helpful, then again after much debate, finally did offer to refund 50% of August's charges. He then hung up on me. We aren't confident that those refunds will actually be credited to her credit card, and even if they are she was still scammed out of about $275 (~$550 if the refunds aren't issued).

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