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gate.io Reports & Reviews (1)

- Minneapolis, MN, USA

I attempted to transfer Ethereum from KuCoin to Gate.io

When transferring one should retrieve the gate.io (deposit hash) and place it in the (withdraw field) in KuCoin.

I made the mistake of placing the (withdraw hash) from gate.io in the withdraw field of Kucoin. This should automatically cause a rejection. (I've had the issue before.)

Instead, this transaction shows that it was accepted.

ETHERSCAN

https://etherscan.io/tx/0x8e160cea65c82c39671432b47090819f0b4029640d6cf00bf7497b... />
Transaction Hash:

0x8e160cea65c82c39671432b47090819f0b4029640d6cf00bf7497bf90d9d2cb7

Block:

11811737

Timestamp:

16 hrs 6 mins ago (Feb-07-2021 09:23:24 PM +UTC)

From:

0xa1d8d972560c2f8144af871db508f0b0b10a3fbf (KuCoin 3)

To:

0xf75884e9b2e161524f03c266b157292d7da7c3a5

Value:

0.06075326 Ether (104.17)

Transaction Fee:

0.0025998 Ether

Gas Price:

0.0000001238 Ether (123.8 Gwei)

Ether Price:

$1,614.64 / ETH

I first contacted KuCoin. They said that transaction went through, contact Gate.io.

Gate.io is trying to con me out of the funds. They have been rude and unprofessional about the transaction. In the emails you will find they do not comprehend the communications. I have not received the funds.

I just sent you three photos. There is the system that shows each of the hashes.

I sent you the receipt for the has that was used witch was the GATE.IO ETH WITHDRAW hash. This the hash that was used.

And I sent the correct hash.

Attached is the 2nd photo of the address. You are the address owner. I've already sent this photo once.

Prentice B. Johnson

Founding Chairman

Boss Lion Entity

LU10?inn ?ainmen?

HEESH WWP

ROAST BOXX

BiP

H 612 567 6858

[email protected]

Sent: Monday, February 08, 2021 at 8:00 AM

From: "GATE·IO"

To: "2883433"

Subject: [gate.io] ??: DEPOSIT ISSUE

##- Please type your reply above this line -##

Your request (204618) has been updated. To add additional comments, reply to this email.

Gate.io Support_English & Korean (gate.io)

Feb 8, 2021, 22:00 GMT+8

Hi,

Your receiving address is 0x8d5D7898Fe692c7157b064bD1243Eb758455D37d, but you sent to 0xf75884e9b2e161524f03c266b157292d7da7c3a5, so you need to contact this address owner.

-----Gate.io Support Sean

2883433

Feb 8, 2021, 20:49 GMT+8

I just sent you three photos. There is the system that shows each of the hashes.

I sent you the receipt for the has that was used witch was the GATE.IO ETH WITHDRAW hash. This the hash that was used.

And I sent the correct hash.

--

Sent from my Android phone with mail.com Mail. Please excuse my brevity.

Gate.io Support_English & Korean (gate.io)

Feb 8, 2021, 20:44 GMT+8

Hi,

What do you mean "withdraw address"? There is only deposit address for your gate.io account.

-----Gate.io Support Sean

2883433

Feb 8, 2021, 19:57 GMT+8

The gatio withdraw address.

--

Sent from my Android phone with mail.com Mail. Please excuse my brevity.

Gate.io Support_English & Korean (gate.io)

Feb 8, 2021, 19:40 GMT+8

Hi,

Where did you get this address 0xf75884e9b2e161524f03c266b157292d7da7c3a5?

-----Gate.io Support Sean

2883433

Feb 8, 2021, 19:10 GMT+8

Wrong address: Gate.io Withdraw

0xf75884e9b2e161524f03c266b157292d7da7c3a5

Correct Deposit Address: Gate.io Deposit

0x8d5D7898Fe692c7157b064bD1243Eb758455D37d

Prentice B. Johnson

Founding Chairman

Boss Lion Entity

LU10?inn ?ainmen?

HEESH WWP

ROAST BOXX

BiP

H 612 567 6858

[email protected]

Sent: Sunday, February 07, 2021 at 8:33 PM

Attachment(s)

gateio eth deposit 282021.PNG

Support 272021 6.PNG

WITHDRAW MISTAKE 272021.PNG

Gate.io support__English (gate.io)

Feb 8, 2021, 10:33 GMT+8

Dear user,

Please screenshot your ETH deposit address and provide it to us.

------Gate.io Support Shirley

2883433

Feb 8, 2021, 9:54 GMT+8

I tried to send ETH to KuCoin to Gate.io. I used the wrong hash. I used the Gate.io withdraw hash.

I contacted Kucoin they said that the transaction went through. To contact you. I contacted you at 7:PM

The person answered at 7:04PM

System

Gate_?? service will serve for you. Can I help you

ME

***SHWWP

07:04 PM

Yes, I am having an issue with a deposite

Gate_??service

07:06 PM

wait

ME

***SHWWP

07:06 PM

I transferred ETH from Kucoin to Gatio

ME

***SHWWP

07:07 PM

I used the Withdraw Hash instead of Deposit

ME

***SHWWP

07:08 PM

It shows delivered however

ME

***SHWWP

07:10 PM

0xf75884e9b2e161524f03c266b157292d7da7c3a5

Gate_??service

07:11 PM

You sent me the transaction hash, and you sent me the address

ME

***SHWWP

07:16 PM

That was the one I used that was the wrong one.

ME

***SHWWP

07:17 PM

But it says confirmed and it‘s not there.

Gate_??service

07:19 PM

What‘s your problem now

ME

***SHWWP

07:20 PM

I wanted to transfer ETH from my KuCoin to Gate.io

ME

***SHWWP

07:21 PM

I used the withdraw has instead of the deposit hash.

SENT PHOTO

Gate_??service

07:29 PM

Send hash to me

Gate_??service

07:30 PM

yes

ME

***SHWWP

07:30 PM

I can‘t see my last message

ME

***SHWWP

07:30 PM

0x8e160cea65c82c39671432b47090819f0b4029640d6cf00bf7497bf90d9d2cb7

Gate_??service

07:38 PM

What‘s your correct address

ME

***SHWWP

07:41 PM

0x8d5D7898Fe692c7157b064bD1243Eb758455D37d

Gate_??service

07:41 PM

You need to submit a work order for processing

ME

***SHWWP

07:43 PM

Okay, I‘ll include this on my report...

ME

***SHWWP

07:43 PM

How do I send a work order?

Gate_??service

07:45 PM

Received photo

Gate_??service

07:45 PM

my ticket

Gate_??service

07:46 PM

Can you find it?

Attachment(s)

Support 272021 6.PNG

Check fields!

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