Geek Hub IP Security Reports & Reviews (3)
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Once a month I had to call Help and service at 1-888-630-7937 or 1-888-238-1602 They ask for my "secret" customer code. With that information they do a remote connection to my computer and begin their cleaning and updating. Everything seemed to be going well each month until June 24th, 2023. I called them at 888-630-7037 and had a live confrontation over the phone and complained that the last 3 times I called in for my monthly update, the man who answered my call told me the technician would return my call shortly. They didn't call me back. I tried several times to contact them through their website it replied "No Such Domain".
The man I confronted about this problem (heavy East Indian accent) took a VERY long time tolocate my account, but eventually he appeared to be running my monthly service. The action graphics that appear on the screen move quickly from chart and graphs very quickly but my heart sunk because I now had no trust at all in their service. I felt like one who might be watching their whole hard drive being erased. I didn't think there was anything I could do. A month later I called for service again and the phones worked, the technician called me within 10 minutes and did his job. Over the last several months they have "improved" their communication protocol. I no longer need to sit through 30 minutes of watching an uninterpretable screen. They let me leave my desk to do other things. Later, I would get an email notification that my service is complete and the tech no longer appears to control my screen.
Today April 26th, 2024 I was trying to install a new HP ENVY 6455e printer. When I hit a wall, I called the HP service https://support.hp.com/us-en/drivers/hp-envy-6000e-all-in-one-printer-series/210...⇄
I couldn't manage HP's instructions by myself so I gave their tech access to my desktop. He discovered I had no Security software at all, and he couldn't identify or find any evidence of the company GeekHubIPSecurity. He DID discover dozens and dozens of "stopped" programs and apps. He said 60% of my system is "Stopped". We were unable to install my new printer until I clear up what is wrong with my drivers. Looks like I am a hook, line and sinker victim of a GeekHubIPSecurity
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Type of a scam Tech Support