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General Auto Parts

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General Auto Parts Reports & Reviews (1)

- Dearborn, MI, USA
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WARNING! THEY WILL CHARGE YOUR CARD AND NEVER DELIVER PRODUCT! Our company ordered a transmission November 10th with an expected delivery of 3-4 business days. On November 20th an email requesting the delivery date was sent to "Junior" a sales manager at the company. No response was received from that email. The shipping company was contacted on December 1st, which advised the driver couldn't find our warehouse. Directions were given to the shipping company and delivery was promised next day. On December 3rd the shipping company advised that Junior the Sales Manger requested the transmission be sent back to them. Surprised that a company would charge for a product and not deliver it, I contacted the sales department. Junior screamed over the phone that our company doesn't exist and that our credit card is stolen! Appalled at this behavior I asked to speak with a manager. Hoping to get the issue resolved I was put on the phone with Shane the General Manager. He was extremely unprofessional and rude. Claiming our warehouse was abandoned and that our credit card was fraudulent. Keep in mind they charged our card and never shipped the product-they are the ones committing fraud. I tried to explain to them that our warehouse is not abandoned this is incorrect information and they just continued to yell and say we are a fake company. Now the company must dispute the transaction with our credit card company since we paid for an item we never received. I never write these reviews however I am just shocked and appalled at the behavior of these so called professionals.

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