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Genialme.com

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Genialme.com Reports & Reviews (2)

• Dec 29, 2024

Ordered 4 bracelets on Dec 7, 2024. They took the money off my card and never sent me an email with the order number. Don't understand why they can't find my order with all the other information. I lost $105.00
Took my money, never sent product
Took my money, never sent product
Took my money, never sent product
Took my money, never sent product
Took my money, never sent product
Took my money, never sent product

Here is the email I sent them describing the problem
My dog measures 89-90 cm from the right front foot over his back and to the left front foot.
I have attached images:
I have circled red showing what my purchase does not have.
No chest strap
No stretch fasteners on the legs
No label saying Canada Pooch
One of the front boots is longer than the other
Clearly the quality is not the same:
Picture with the two dogs clearly shows straps much wider that the straps on the set I received
There is one picture that shows fur lining on the front boots
There is a video on your order screen that shows a german shepherd walking and that dog is most definitely bigger than my dog and again the quality in that video is much nicer
Where are you getting the pictures of your products because I thought your product was from Canada Pooch according to the label
What you advertised is clearly not what I received or what I ordered.
Please refund my money or send me a larger set of the quality shown in the pictures.

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Genialme.com Contacts

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Address:

1502 Foothill Blvd 103 699 La Verne, CA 91750, USA

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