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Go Gifters LLC

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Go Gifters LLC Reports & Reviews (6)

I purchased a personalized ornament (Boy Scout shirt) from them December 15 and received it 6 weeks later. The item was extremely cheap - basically a picture glued to a piece of plastic, but that wasn't even the worst problem. The ornament was not personalized, making it worthless to me. After 4 emails raising my concern concerning the defective product, I finally got a response from them. I sent pictures confirming the problem, and after a couple of more emails and a week later they refunded the cost of the item (only). They are not refunding shipping costs, which I feel is not correct given they shipped a defective product. I'm still fighting with them today (Feb 25). Avoid them at all costs.

When ordering a personalized item from Great Gifters:
- Do not expect to be given a timeframe for shipping
- Do expect your item to take multiple weeks to grind through order received, printing, packaging and quality control, before finally being shipped (Somewhat understandable, it is a personalized item)
- Expect to initiate all correspondence with the company any time you want to find out why you have not received your order
- Once you have a tracking number, expect its status to remain "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER" for at least 10 days
- Overall, expect it to take over 40 days from the time you place your order until you receive it
- When the package arrives, expect a good laugh when you read "Time sensitive material" on the package
- Also, expect to receive a two-dimensional ornament resembling a "Shrinky Dink", even though the website clearly shows a three-dimensional product, the primary reason I chose this item.
- Most of all, do not expect that the personalized item will actually have the correct name imprinted on it
- When you contact customer service for the Nth time expect to hear "we will come back with the solution within a few days", even though you clearly stated that you want a refund for the purchase price and shipping.
-When you finally do get a refund do not expect to get a complete refund. Even though Great Gifters screwed up and sent the wrong item, you will get the pleasure of paying the shipping.

My advice, avoid Great Gifters, or should I say Great Grifters.

Ordered about 3 months ago. Never recieved product. I've emailed about 5 times with no response and they dont have a working phone number. Horrible customer service!

I purchased 3 bras. I did receive them but they fix horribly! I have e-mailed them 2 times to ask for information on a return and refund but they have never answered! Beware!

My name is paula Johnson and I made a huge order from Go Gifters on October 12 and I have not received it and have not got a refund yet and the order was $287.91and if I'm not getting my money back I will like a refund thank you very much

+1
- Grosse Pointe, MI, USA

Company never sent product. They have no working contact phone number and don’t reply to emails sent.

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