Good Dog Reports & Reviews (2)
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SCAMPULSE
If you know any contact information for Good Dog, help other victims by adding it!
GoodDog is a scam
Scam 1. “Buyer protection”. GoodDog does not actually “protect” the buyers. They collect a fee to “protect you” when in fact what they do is “ask” the breeder if they are willing to do anything about a dispute. If the breeder says no, GoodDog tells you too bad, the breeders’ policies are enforced, and you are out of luck.
Scam 2. Payments. GoodDog demands that all payments are processed through their website. They bury the option to use an ACH payment, which has no fee, and makes it very hard for the buyer to find and use that option. They instead make the default payment include the “buyer protection” and charge you for this “service”.
Scam 3. GoodDog stands behind their breeders. GoodDog absolutely does not stand behind the breeders. They allow anyone with a grudge to make a complaint. They immediately shut down the breeder’s profiles while they “investigate”. Even if you prove the complaints are not valid or that GoodDog did not show a policy violation or other made-up complaint, they won’t stand behind the breeder.
When GoodDog initially set out, I was one of the early breeders. Not only did I actively support this company, but I also personally referred MANY breeders and steered many homes to this site. In other words, I helped build this company up.
In my circumstance, whoever was emailing lied. I proved they lied and that I complied with EVERY policy and procedure, as well as their directions. They were supplied with every single piece of information they asked for and then some. I voluntarily submitted additional information, witness statements, photos etc. In the end, despite the transparency, they refused to reinstate the account even though there was not one policy I did not comply with.
I have been told by MANY high-quality breeders that they have had similar interactions. GoodDog is all about increasing their numbers to give the “illusion” they are a legitimate, quality site to shop from when in reality there are many mills on their site that are allowed to continue while legitimate high-quality breeders are not supported. It is truly despicable that people are allowed to lie about each other and GoodDog refuses to do the right thing.
Total money lost $437
Type of a scam Online Purchase
Good Dog- provided the following statement with the credit card deposit- Payments made through Good Dog are fully protected and guaranteed. Always pay through Good Dog to keep your payments safe.
I reported the unusual activity to Good Dog and requested a refund- listed is the response
Dear ******* We're so sorry to hear that it did not work out with Kan Du Shetland Sheepdogs! Breeders do set their own payment and deposit policies so you will want to review or revisit the deposit terms you agreed to with the breeder and speak with the breeder directly about their specific policy if you have any questions. Many breeders do have non-refundable deposits as being a responsible dog breeder requires careful planning, a huge time commitment, and major financial investments - all of which non-refundable deposits help support.
If you would like to request a refund, please message your breeder directly from your Good Dog account. Refunds will be initiated by your breeder and can be full or partial depending on the circumstances of your request. As you paid the deposit through Good Dog, you are protected under our Terms of Service and Buyer Protection & Refund Policy.
Hopefully, you will be able to connect with the breeder soon but please let us know if you do not hear from them by Saturday, May 8th. In the meantime, thank you again for being a part of our community and please let us know if you have any questions!
Warmly,
Grace
Good Dog Care Team
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