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Gorilla Cases

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Gorilla Cases Reports & Reviews (2)

- Jacksonville, FL, USA • Oct 14, 2024

This website looks completely legit but i ordered this case September 4, 2024 and cannot get anyone to respond to my emails nor phone calls because they have a quicker "chat line" that a real person does not chat back. Completely useless. They say going through them is much faster than waiting to get it from China and that they work with shopify but after putting in the web address in shopify's list of legit dealers, this company was not one of them. After sending about 4 emails, i all of a sudden got a tracking number today October 13, 2024. They promised fast shipping 3-4 days delivery time. It has been over a month now. the tracking number shows that it is in the hands of the delivery people now and will be delivered. i have serious doubts that it will happen but i will give it one more day then i will go to the bank and have my money refunded which i should have done in the first place. If this package ever shows up, i'll let

you know.

- Edmonds, WA, USA

BUYER BEWARE. DO NOT WASTE YOUR MONEY OR TIME. TOTAL SCAM.

Purchased a phone holder on their website for my car because I need it for work. $42.25. Gorilla Cases never sent product, never sent tracking number, processed my money and I never heard from them with any information after I completed order.

Followed up after 10 days (figured there was a delay because of covid) asking if they knew when to expect my product, got one answer, "2-5 days." That's it. Tried to follow up a couple more times via email and never got a response. 7 emails total I've sent trying to contact - nothing. Finally asked for a refund please since they never sent my order or ever replied. Nothing. I finally had to get my credit card company involved and it's still in process of dispute.

I really wanted to support small business and not shop at a big retailer! That's the whole reason why I went with this company! Never again. :( I'm barely making ends meet and this douche bag is scamming the poor. I hope they get shut down and nothing but bad luck follows them. The website uses STRIPE to process funds, it all seemed legit. It's not. GORILLA CASES IS A SCAM WEBSITE. Their website shows an 888 number, but the number on their emails is a 330 area code, which is Ohio. Google number, not traceable I think. So not sure if they're really based in OH or not.

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