Gralvira.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Gralvira.com, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location NV 89145, USA
Total money lost $30
Type of a scam Online Purchase
SEE BELOW CONVERSATION
ME:
Dec 18, 2023, 4:01?PM
Hello,
I’m checking to see the status of my order I haven’t received a confirmation that it is being shipped. I did pay for fast shipping option. Please respond as soon as possible. Thanks.
[email protected] <[email protected]>
Dec 19, 2023, 10:12?PM
to me
Dear buyer,
Thanks for contacting us and sorry for keeping you waiting.
Your order is processing. It will be sent out in 7-14 business days and expected to arrive within 7 days, please wait patiently.
And once your order is sent out by the warehouse, the shipping information including tracking number will be sent to your email.
No worries, the warehouse will give priority to the customer who paid the expedited shipping.
Thanks for your patience and have a nice day!
[email protected]
ME:
Dec 20, 2023, 9:58?AM
Thank you for your response. Please keep me posted. I paid fast shipping thought it would arrive before Christmas. It’s a gift.
[email protected]
Dec 20, 2023, 11:26?PM
No worries, the warehouse will give priority to the customer who paid the expedited shipping.
ME:
Jan 2, 2024, 1:02?PM
Hello, Any update on this order? I haven't received it yet.
[email protected]
Jan 3, 2024, 6:14?PM
Dear Buyer
Sorry for the delay in delivery, because the order volume of entire shop is relatively large.
Your order is currently waiting in line for delivery, it is expected to be shipped around January 7. If you have not receive the shipping information until the deadline, please contact us and we will arrange a refund for you.
ME:
Jan 16, 2024, 1:00?PM
Hello,
As of today, it is over a month since i ordered this product. Below is the email stating that item is expected to be shipped January 7th. No notice was sent to me. I have been very patient and polite, considering that i was falsely misled given the information that it would take 7-14 days for the the item to be shipped and should be arriving with 7days. I know that I’d only paid 16.99 for the item + fast shipping. That is not the case. The issue I am facing is the misleading information of the shipment. I am still waiting! what i am concerned now is that if this is even a real product that I have purchased. This was a promising deal and that I was excited for as it was a birthday gift that i was hopeful it arrived before Christmas.
What is the holdup?
[email protected]
Jan 16, 2024, 6:47?PM
Dear buyer
Sorry for the delay in delivery.
Your order has been still waiting in line for delivery. Delivery is arranged by the warehouse, which is out of our control, so we cannot confirm the estimated time of arrival.
I will urge the warehouse to ship your order ASAP.
Thanks for your understanding.
ME:
Feb 13, 2024, 6:48?PM
Okay, you guys have been dragging this on for too long now and i am starting to be concerned that this is a scam.
I have been very understanding, patient and polite and we are on 2 months. The fact that you in every email have stating a shipping date January 7th this item is to be shipped. From the date of ordered and i paid for fast shipping, you stated it’s to be shipped 7-14 days and delivered within 7 days. You have told me you will urge the warehouse to ship my order ASAP! This is very unprofessional and false advertising. I would have been okay had you said it’s going to take 3 months, at least i had an idea rather than waiting and not having any clue and receiving false information. I do appreciate your fast responses to my email, but this getting ridiculous. Please ship my order, or i will have to take further action.
[email protected]
Feb 14, 2024, 10:46?PM
I will urge the warehouse to ship your order as soon as possible. Thanks for your patience and understanding.
They continue to repeat the same rebuttal tactics....
I finally asked for my refund and for their manager's info to make a complaint, but I never received it.
[email protected]
Feb 26, 2024, 7:45?PM
Dear Buyer
Really sorry for letting you down. This situation is definitely not the one we wanna see.
We have canceled your order and applied for a full refund for you to the credit card you paid for your order.
It is the international refund, the review process is complicated, and it takes a while. It is expected to arrive within 7 business days, please don't forget to check your account.
If the refund has not arrived after 7 business days, please kindly contact us and we will help you further.
Thanks for your understanding and kindness!
ME:
Mar 20, 2024, 8:21?PM (3 days ago)
to [email protected]
What is the status of my refund?
I STILL HAVE NOT GOTTEN A RESPONSE REGARDING MY REFUND...There needs to be something done with these fake companies and social media shops being able to sell online. Please take down gralvira.com</[email protected]>