Grandma's Gift Shop Reports & Reviews

Grandma's Gift Shop Reports & Reviews (61)

I placed an order for a pair of crocs for my granddaughter the 1st of June. On June 15th $23.98 was taken from my account by Grandma's Gift Shop. After waiting for delivery for several weeks I decided to email and complain. I made several complaints to Grandma's Gift Shop thru email. I did receive a tracking number which told me expected delivery would be June 27th to July 22nd. Yesterday, Sept 3rd, I decided to follow up again to get my crocs. I wrote a message thru fb complaining that I never received the crocs and that I was notifying Better Business Bureau if I didn't get a response from Grandma's Gift Shop by Sept. 4th...I received a private message on fb stating the crocs would be there, and that Covid was to blame. They also stated they would give me credit for my $23.98 in their store...well, I'm not interested in doing any more business with this outfit. I've been waiting for these crocs since the 1st of June so that's 90+ days. My granddaughter will have outgrown the crocs if and when I ever get them...so frustrating! So, be aware people...I wouldn't recommend ordering anything from Grandma's Gift Shop! ugh

Useful

+14

Thanks for your advice,unfortunately for me is too late, I was naive not to inquire before ordering

Useful

If you used a credit card to purchase these, you can file a dispute with your credit card company saying you never received the merchandise. The credit card company will put the payment on hold, and contact the merchant for an explanation. They will usually make the hold permanent and you will not be charged for the transaction. I ALWAYS use a credit card for this reason!

Useful

I ordered a dress as a gift on June 24th. Contacted them Via email 8 times. They keep telling me it is in its way- the shipping details have not changed since June 30th.
Have disputed this with credit card company. This place is a scam!

How can a business get away with this. I have sent them 8 emails. Completely unacceptable. When the respond they just include the shipping link.

Useful

+16

I ordered a long ear rabbit for my newest great grandchild. It took a long time to come, & when it did, the outside wrapper said it came from Canada, on the inside, the rabbit was in a UNOPENED bag from China. Wish as a matter of fact. I know because I've ordered numerous items from wish. They take a lifetime to show up too. I sent an email to them...crickets...DO NOT WASTE TOUR MONEY!

Useful

+13

Reported details

Phone: +1 (844) 926-2084
Website: support@grandmasgiftshop. com
Address: 6300 Place Northcrest, Montreal, Quebec, Canada
Email: support@grandmasgiftshop. com
Country: Canada
Type of a scam: Online Purchase
Initial means of contact: Website

On May 28th I purchased a wooden bear dress up puzzle and it never was delivered. Contacting them was useless...they just tried to run out the 30 cc cancellation option by sending fake IN TRANSIT ingo. In transit at 19 different stops in CHICAGO and stalled. No return calls. NO PUZZLE JUST A SCAM. COPYING PHOTO USELESS WILL NOT UPLOAD

Useful

+15

Ordered an outfit for a newborn on 4/17 and it never arrived. Contacted seller and canceled order as the newborn was no longer a newborn. Only response we got was he apologized and said it was on the way. Another month nothing. Looks like local, but the seller is in China. Avoid this company.

Useful

+10

Exactly! Is from China, I just realized it when I received the email confirmation. I was so happy to have found the right gift for my grandson and now so disappointed that I was caught in a scam.

Useful

GRAM SCAM COMPANY. I ordered a Bear Dress Up wooden puzzle on May 28th and it is Aug 2nd. Tracking is fake. Shows stuck in Chicago moving from facility to facility 19 times. No help by email customer service, no help via phone...nobody ever calls back.
NEVER ORDER FROM GRANDMA'S GIFT SHOP. SCAMMING GRANDMAS
Upload photo from their site? Not in any format that is allowable on this site. Argh

Useful

Save your money, time and energy! This business is a scam. Placed an order on 6/3/2020. Got an email confirmation with the tracking number. When I tried to track the order, the tracking stops at airport. I have messaged them a few times and they just keep sending the tracking number. Filed a claim with PayPal over a month later, then another shipping confirmation send, and this time even a delivery confirmation was sent. Nothing was delivered/received per security cameras. Zero customer service to speak of.

Useful

Reported details

Phone: 18449262074
Website: Grandmas gift shop
Country: United States
Type of a scam: Advance Fee Loan
Initial means of contact: Not applicable

Took my money, no confirmation number, never answers phone can’t find my order keeps sending me emails saying items in my cart but I don’t exist in the website! I want my money back. Their phone system is a joke no customer service option, tried several emails no one ever answers! What a disappointment!

Useful

I placed an order, never got a confirmation? I still get emails saying things are in my cart, trying logging in and says my email is not listed? But yet they keep sending me emails, no reply, phone system is a joke. I too am filing a scam alert with my bank what a disappointment!

Useful

I ordered from this company months ago and I haven't received my order but I was charged. I think they scammed me. I get at least 3 emails a day from them but nothing about my order. In this time of suffering from a pandemic why do we have to suffer through scammers taking money from us? I'm so upset. They should not be able to use Facebook as an advertising platform.

Useful

I am dealing with those crooks now!

Useful

I ordered a nursing pillow for $58 and it took 2 months to arrive and when it did it had a hole. I asked for a pre-paid label to send it back and they denied doing that. Kept asking for a video which I sent. I already paid shipping to me, now they want me to pay again. Very disappointed that they take advantage of Grandma's like me.

Useful

I ordered 2 swimsuits and a newborn outfit and I haven’t seen anything yet and that was a couple months ago I have emailed them that I want a refund but they keep sending me a tracking number I am so as I’m out of over 60.00 please help me I am a single 61 year old grandma who works in the medical field and I have been taken advantage of .i can’t afford to just let these scammers get away with this Please help me get my money back and help me to stop the company from taking advantage of other people

Useful

I ordered the tigger outfit april 24th..lost 25 dollars because it never came..messaging back and forth because it is over 2months and WHERE IS IT...I get ridiculous replies just to pacify me a little longer..the tracking is a joke and this company is a bad cruel joke..it is "in transit"..I think it just sits in china really..then they offered me store credit ...I said I would take the hampster...also no sign of it..when I messaged them it is almost like an automated reply..they offered store credit again..I get so angry with them..I need to just let it go...they have wasted my money..my time..and my energy...so disappointing

Useful

I ordered a dress on 6/8/2020. Tracking stated it was sent to the shipper in Hebron, KY on 6/11. I needed it for 6/20. Customer service is useless. They are now stating my product is coming from China. I never order from there, as I know shipping is a nightmare. They have differently named people answering emails. I have brought this as a complaint to my credit card company. Oh, and now they changed the tracking system so you have no clue where anything is. Cute outfit, but the business is a scam! Never again!

Useful

I ordered a Husky Plush Dog in April. Still haven't gotten it. Started telling me it was on it's way, but tracking number shows it has never left. They just keep feeding me a bunch of lies. Like one other person said, I am so thankful I used paypal!

Useful

I place an order for a gift for my granddaughter on April 30, 2020. She still has not received it and it is now June 20, 2020. No one answers the phone when you call, neither do they respond to email inquiries. Will never order from them again. Buyer beware.

Useful

I ordered a Robot and never received it Email said my order was on the way. You can’t talk to no one. I want my money back. I’m just now reading the reviews. Thanks

Useful

I ordered the Unicorn Tutu for my granddaughter . It has never been received.
They sent a tracking number that is not valid.
they are crooks
dee ann havely
San Antonio TX

Useful

I placed an order on February 13 /20 well in advance of my grandchild's birthday in May. Despite numerous emails it is now four months later and this order has not been received. On two occasions I was advised items would be reshipped. On four occasions I have requested a full refund only to be advised they would process a store credit.

Useful

I ordered from this company on February 13, 2020 as a birthday gift for my grandchild. Despite numerous emails to the company the order still has not been received. Twice I have been advised that they reshipped the item. I have on four occasions requested a refund of my money only to be told they would process a store credit. It has been four months and nothing.

Useful

Grandma's Gift Shop Contacts

Grandma's Gift Shop associated photos:

View Photos

Address:

6300 Place Northcrest, Montreal, Quebec, Canada

Phone:

+1 (844) 926-2084

Website:

grandmasgiftshop.com

E-mails:

If you know any contact information for Grandma's Gift Shop, help other victims by adding it!

New reports

Facebook.com

Good Morning Dear Receiver, Congratulations Compliment of the season It's Javier Olivan from facebook It gives me great pleasure to inform you... Apr 07, 2026

Doordash.com

They are on the doordash website and app also the instacart website and app once you pay your money and try to contact the actual business they will... Apr 07, 2026

Facebook.com

The people published a dog with a address and name plate that looks real and sent me a pressed out piece of garbage Apr 07, 2026

[email protected]

[email protected] and Brooke chandler. I was emailed about a job offer from this company. They emailed me a contract and said... Apr 07, 2026

Vacation

You and your spouse or partner are cordially invited to rake part in the El Cajon Travel &Adventure Show. In exchange for your time and opinion... Apr 07, 2026

Grandma's Gift Shop