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Green Mountain Energy Reports & Reviews (1)

- Laredo, TX, USA
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At 10:55 am CT Joel Diaz (ext. 77) called my daughter in law asking for me and then threatened me that the company would cut my electricity off if I didn’t pay the mount of 405 dollars. I went to HEB and bought a MoneyPak that Mr. Diaz had recommended me to buy. After so, he asked for the number of the card, time bought, and zip code to input into the so called “locked account.” At 1:30 pm CT supervisor of collections and finances, Mario Delgado (ext.3070), contacted me that 500 dollars were needed to prevent my electricity from being cut off, due to an error of Mr. Diaz not informing me of the total mount due was 998.36. I was forced to buy another MoneyPak of 500 dollars and gave him the number, time bought, and zip code to input the money. Mr. Delgado then informed me that everything was fixed and that I would receive a confirmation call that the account was unlocked. As I was waited, a billing supervisor, Patricia Gonzalez (ext. 104), informed me that there had been an error in my account, and I had to pay 498.36 as a deposit. I was told that in 24 hours I would receive the total mount of 1,403.36 as a check from the company. I went back to HEB and bought another MoneyPak of 498.36, I gave her the number, time bought, and zip code. She reassured me that everything was fixed and that she would forward my call to a Account Specialist. Carlos Wilson, told me that I still needed 500 dollars for my account to unlock and that the company would give me a credit of 500. I disputed with him that I did not have anymore money, he keep on saying that he would cut my electricity if I didn’t pay the mount. We left off that the following day I would pay the mount. In conclusion, I think that this was a fraud because they called my daughter in law, asking for me when her phone number was never shared to the company, and I had already received my electricity bill with a total due of 454 on August 19, 2019.

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