greenslate.ca shoes Reports & Reviews (1)
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SCAMPULSE
If you know any contact information for greenslate.ca shoes , help other victims by adding it!
Type of a scam Counterfeit Product
The site posted all brand name photos of sneakers of women, men, kids.
I ordered a pair of Skechers Shape Up 2.0 Comfort Black Sneakers & Athletic shoes for CAD $77.37 & paid for a total of CAD $85.49 taxes included. Yet, my credit card statement showed CAD $92.67. All transactions from processing the payment to the shipment & the seller are from China, nothing from Canada.
I emailed to "contact us tab" checking the unauthorized surcharge, nobody replied.
I then sent a second email to "greenslate.ca Welcome" email when set up the account to place the order, nobody replied.
I then sent a third email to Li Susan, service.14susan @hotmail.com and asked for a refund of the unauthorized surcharge and checked about the whereabouts of my order. I threatened to file a report if I did not hear from them. Only then this Li Susan replied and gave excuse for the delay of response. Also, she (I assume from the name Susan) mentioned the surcharge was the bank handling fee. I said that it was an unauthorized charge and asked for a refund while waiting for the shoes to arrive. Nothing had been refunded.
Then I received the shoes. To my surprise, they are not the ones I ordered, a Nike knock off pair instead of the Skechers ones I ordered on the website. They are not genuine but of cheap quality , design, and different wearing purpose. I emailed to Li Susan and told her I got wrong pair. She then said sorry of the worker's mistake and said that it would cost a lot to ship back and I had to pay for shipping cost. I said why I had to pay instead of them as they sent wrong item, not me. Had they sent right ones, no shipping back. She said if I wear these shoes, they would refund me 10% of the total payment. I asked them total of what amount, $92.67 or $85.49. No clear response.
I asked them for the refund of unauthorized surcharge and 50% $85.49, a reasonable amount to settle the dispute (I have to wear the knock off shoes, not the genuine ones when I placed the order). She emailed back and said if I don't like to wear, then I can resell them. I replied saying that your company is a fake Canadian company, sends counterfeit shoes, forces buyers to wear knock off shoes, or forces buyers to be your sellers. I told her that I am only a buyer, not a seller to sell this junk pair for the price I paid for.
Back and forth with emails, she said she just works for her boss and said 15% of the total (still not clear about which total). Until now, I still haven't received any refund, even the unauthorized surcharge.
Below are her emails (there is never her name mentioned / signed at the bottom of her mails):
October 9, 2017
Dear customer,thanks for emailing us.
we only charge you the website price,
the extra cost is charged by the banks(normally from the acquiring bank which is not the same as your issuing bank)for the handling fee.
Hope you can understand.
October 10, 2017
Hoping you can understand, the fees was not charged by us, so we can’t do any refund about this for you. If we know there is such fees again, I promise I will say all you know and say it without reserve before any payment. screenshot is the totally we got from you and we get below result from our bank.
October 11, 2017
hi friend, so sorry about this,
but the parcel has been reached your country,
it is difficult for us to stop it ,
we really would like to solve this issue in a peacefull way,
how about we refund you the difference price,
and you keep the item, is it ok?
October 16, 2017
so sorry for our warehouse worker's mistake,
after our manager negotiation we hope you can accept our partial refund 10% of your total payment,
and than stop this transaction, as if you sent it back you will cost a lot of shipping fee
and custom tax and it also maybe lost during return, it is not deserved.
we would be so appreciated if you are agree the partial refund, thx!
October 17, 2017
As you know,if you return the goods back to us,you will lost the shipping fee as well as the
goods.But,if you keep the goods,you also can get the refund from us.The latter is obvious
beneficial to you.If you do not like the goods which you received,you can resell to others.
I am just customer service working here,I can't decide refund you how much.What I can do is try my best to help you,help my customer to strive for more refund.And try to lessen their lost.I really try to find many ways to help you figure this issue,I talked to our manager many times.He told me 15% is the highest refund that we can offer.
Hope you can think my suggestion again.
October 18, 2017
Dear friend,
Except the expensive shipping fee,there will be other factors that both of us should take into account.Such as the inconvenience of return,the customs tax..Besides,it will take long time for delivering.
So,I still suggest you don't send the goods back to us.
I hope we shall come to a compromise,how much refund will u agree?
October 19, 2017
15% refund is really our maximum refund,hope you can accept that,I have put my great efforts to applied for this best refund to you.Hope you can understand.so that we can refund the certain
refund to you ASAP.( *^_^* )
October 19, 2017
As you are our customer,i am standing your side to consider. Return is not benefit for you,
we are not responsible for packages lost in transit. you will lost more,
hope you can think twice.We have met this situation before.How about keeping the goods in your hand,we will help you to apply for the part of refund 15% as compensation.
Below are some links of other buyer victims' reviews that fell into their same trap:
https://www.complaintsboard.com/complaints/greenslateca-website-online-lying-che...⇄ />
https://www.sitejabber.com/reviews/www.greenslate.ca
https://www.scamadviser.com/check-website/greenslate.ca
Hope that you can alert other buyers to and stop this company from fraudulent operations.
Regards