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Gsousnow.com

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Gsousnow.com Reports & Reviews (1)

- Huntington Beach, CA, USA • Jan 29, 2024

I ordered a snow jacket for skiing from this website. I received the jacket and shipping came from China. On the website it says they have warehouses in the US. The jacket was too small. There was no way to return the jacket online, except emailing the customer service email. They were very slow to respond. Their return policy on the website is wrong. They emailed me back and told me:

“Hi,

We're glad you could contact us, and sorry to keep you waiting.

According to your order information, the item is shipped from our warehouse in China, so if you want to return or exchange it, you must return it there.

However, due to the global impact of COVID-19, certain procedures such as customs clearance, transshipment and delivery of goods will be delayed. Air freight costs increase. The warehouse for this order is located in China, far away from you. Therefore, return shipping may be more expensive. It will also take a long time. In addition, you will need to pay a considerable amount of customs duty when the package reaches customs. All in all it's not worth it. So we don't recommend this.

If you agree, we can give you a partial refund. Additionally, we can provide you with a permanent discount code. In this case, you can re-order suitable new products as needed. And products you previously received do not need to be returned to us. You can keep them for yourself or give them to a friend or relative who is the right size. Can also be resold to others. This is the most time and money saving method.”

I told them I wanted to return it and receive full credit and I never heard back from them again. Luckily my credit card credited me the money back but this is not a legit business.

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