SCAMGuiker Reports & Reviews (9)
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Worst Experience with Guiker (Splitspot)
1. I received a dirty space upon arrival, I reported to splitspot/guiker to Diego, they said they will send a cleaning crew, but the crew never arrived. The wear and tear of the door and walls was there but it was useless to report anything else as you are dealing with Guiker/splitspot.
2. They charge inspection fee that found the door was damaged when I moved out, but the same crew didn't see the same damage when I moved in 4 months earlier. Doors don't even lock, the privacy was the worst for the 4 months I lived there. I never had late or missing payments, kept my space clean, I was only sleeping in the room at night, was not at home the rest of the day.
3. I had to pay additional $150 for the door damage. I never drink, never had friends over or a pet or anything that could cause any damage.
4. The contract says they will return your deposit within 30 days, it's been over a month I haven't received my deposit. So they don't even keep to their contract.
Advice: don't fall for the cheap rental price at guiker or splitspot, they charge membership fee, damage fee (that you haven't done), inspection fee, and it adds up to the above average rental price, but you live in a terrible room and common space that you have to clean by yourself, you have no privacy of your belongings, it's headache to go through their charges and issues, you'll feel you are paying a lot more than originally planned, and on top of that they will fail to return your deposit in time.
Impossible to work with
It is impossible to work with your agency, this is very unprofessional. I absolutely do not recommend this.
BAD choice for property owners
If you're not receiving viewing requests for your property, it's the agency you're giving business to that is the problem. Test them. Inquire about your own property with specific questions and see how they respond.
Worst Experience taking the apartment from Guiker
Below are the scenarios that happened during my onboarding to the apartment-
1. They promised that they will help with installing the internet before my move-in date, after the lease was signed they mentioned that you have to do it yourself after move-in to the apartment.
2. I mentioned to them that I will arrive at the place on the mentioned date. First, they agreed then after a day they mentioned that they have another meeting at the same time and they will leave the keys in the apartment and keep the apartment open.
3. After move-in I found out that one of the kitchen pipes is leaking and the bulb is not working. They replied that it's not their responsibility to replace the bulb and please contact management for all the repairs.
I advise leasing the apartment from the apartment management rather than from these ungrateful guys.
1. Apartment was very clean.
2. All the necessary things were already provided in the apartment.
The above comment is true but the below things were also there. I want to give the wholistic picture of their service.
Our team recently came across this review and are dismayed to see that your daughter did not have a positive experience with us.
However, we believe your review is unfounded and kindly ask that you remove it. Our system does indeed put a hold on credit cards at the time of application, but this hold gets released if the tenant does not sign and confirm the lease within 72 hours. Your daughter's application was canceled on July 30th, 2020 - 2 days after you left this review. It is only once an application is canceled that the hold on the credit card is released. We do not charge or keep any fees for applying; it is only if the lease is signed that we collect the amount paid as the first month's rent, as is standard with any Quebec rental agreement.
Your daughter would see on her credit card statement that the entirety of what she paid was refunded within 2-5 business days of cancellation. Given we did not receive any messages from yourself or your daughter regarding the charge after the application was canceled, we would hope that the refund had gone through successfully after all. If this is not the case, we'd urge you to reach out to us at [email protected] and we will handle this matter immediately.
Please do not hesitate to reach out if you have any questions.
Best regards,
Team Guiker
Scammer's website guiker.com
Scammer's address 486 St. Catherine West Suite 404 , Montreal, QC H3B 1A6, CAN
Scammer's email [email protected]
Victim Location QC H8S 2Y9, CAN
Type of a scam Other
Guiker signed a partnership agreement with the company in question to promote units originally intended as short term rentals on our long term rentals marketplace. Along with not notifying Guiker of price increases, the company did not properly communicate our partnership to their support team who told you they had never heard of Guiker. We immediately cancelled our partnership with them upon hearing about this.
The second unit was purchased and renovated into residential units in 2019. The daycare no longer exits.
We understand your frustration and have made some internal changes to address the issues mentioned in your comment. We're committed to delivering a best-in-class support experience and sincerely apologize that we fell short on that this time.
We hope to have another chance to help you find a new home in the future.