SCAMGuitarcenter.com Reports & Reviews (1)
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Scammer's website www.guitarcenter.com
Scammer's address 5795 Lindero Canyon Rd., Thousand Oaks, CA 91362, USA
Country United States
Victim Location CO 80221, USA
Total money lost $391
Type of a scam Other
I bought a guitar listed as excellent that was unplayable. The guitar was in an unplayable condition physically and electronically.
I have purchased many items from Guitar Center stores that have been advertised falsely. They receive returns of fraudulent items and the stores immediately relist the items as good to excellent. I've seen fraudulent items bouncing from store to store like a hot potato game.
E.g. I purchased a Digitech XP-300 on 8/21/24 for $460. When I tested the pedal no audio signal would pass through the pedal. I asked for a return shipping label to ship it back due to stores always shafting me with shipping the fraud items. Guitar Center employees are trained pushing you to return items to stores and will normally lie resisting to send a return ship label. I attached a list of defects about the effect pedal when returning. When Guitar Center received the returned item back it they listed for sale again as "good condition" knowing it was bad.
It is always a hassle to get a store to refund the shipping costs returning goods sold under false advertising as well.
For the unplayable guitar purchased on 10/10/24 I decided to take the guitar back to the local store to get a refund quicker despite their track record of screwing me over on shipping costs.
Employee Martin processed the return for roughly half the cost purchased and would not refund the shipping cost of $20.66. He lied saying he had no way to return the shipping amount and that I had to contact UPS to get a return on the shipping in shocking dishonesty.
His Manager Darryl was even worse. When calling Martin out in front of the manager he said the UPS lie is what he was trained to say. Darryl shook his head as if the shipping lie was a secret not to be admitted in front of a manager and buyers.
Darryl also said that the certificates worth $370 in cash value would not be reinstated in a further display of theft. Experience taught me certificates can be reinstated.
I asked for a corporate phone number and Darryl kept giving me wrong #'s.
I was asked to leave after GC stole $390.66 in total which is as I write this still not returned to me. Outright theft on top of class action type fraud.
As I was leaving the store I was collecting everyone's name for making complaints. At that point an [censored] that worked there charged me as if it was supposed to scare me away. I asked for his name after he threatened me. That led to him threatening me specifically to a physical altercation at which point he grabbed me and pushed me into the door.
I called 911 and that worker got on his bike and got out of there as fast as he could before the cops got there. There were no cameras where the altercation took place so he and manager Darryl got away with lying to the police.
Not refunding shipping on defective gear is a clear pattern at all Guitar Centers and Martin at the store inadvertently blew the cover of the fraud in saying employees are trained to lie to customers.
If the company didn't knowingly sell fraudulently gear as a standard practice they wouldn't have to lie to customers also as a standard practice. They refuse to let customers off the hook for shipping items they know are defective and falsely advertised. This is outright thievery.