HairVivi Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for HairVivi, help other victims by adding it!
Total money lost $61.98
Type of a scam Online Purchase
No.1, we can give you 10% of the total product amount as compensation. You don’t need to return the package. Do you accept?
No.2, If you want a full refund, you need to return the package. We will provide the return address. Please don’t send it back to the address on the package before we provide you with the return address, otherwise, we can’t receive your package. Since we will refund all the money you paid at the time of payment, including the freight you paid before, you need to pay the returned freight.
Please tell us whether you choose No. 1 or No. 2.
Looking forward to your reply
customer service center".
I then responded with option 2 and received this response " Dear customer,
The following two solutions are for you to choose.
No.1, If you agree partial refund, we can apply for you 20% of the total product amount as compensation.You don’t need to return the package. Do you accept?(If your partial refund amount exceeds 10$, We will return the amount before the decimal point)
No.2,Return address:3rd Floor, Hongxiang Zhigu Industrial Park, Biankang East Third Ring Road, Xiabian Village, Houjie Town, Dongguan, Guangdong Province, China, 523000, Contact Number: Mr. Li, +86-13460644043.(It is recommended that you choose postal packages instead of FedEx(Must be returned according to the address we provide.Please consult the post office about the return fee. It is recommended that choose postal package instead of FedEx.)
Please note that you need to provide us with the return tracking number after sending the package. We will check your package with the tracking number you provided and refund you after receiving the package. Otherwise, we will not be able to refund. Please note that you should take charge of the shipping fee.
Best wishes.
customer service center". I responded "
I don't think it's fair for me to have to pay to ship the wrong products back to you in order to get a refund. I order specific items from you and paid for them and you sent the wrong items in which their response was " Dear Customer,
could you please tell us which option you prefer so we can continue the refund progress". I then responded with "
Ok since you want me to choose an option I choose option 3 where you refund me all of my money because of an error you made and I won't report you to the better business bureau and if you would like your merchandise back you will send a prepaid label for me to send it back to you." There response was " Dear Customer,
Thank you for your order and support to us. We deeply regret that you are not satisfied with our products. Don't worry. You can return the product to us and we will refund the full amount.
Return address: 3rd Floor, Hongxiangzhigu Industrial Park, East Third Ring, Biankang, Xiabian Village, Houjie Town, Dongguan City, Guangdong Province, China, Zip Code: 523000, Tel: Mr. Li, + 86-13460644043. (Must be returned according to the address we provide.Please consult the post office about the return fee. It is recommended that you choose postal package instead of FedEx)
Please note that you need to provide us with the return tracking number after sending the package. We will check your package with the tracking number you provided and refund you after receiving the package. Otherwise, we will not be able to refund. Please note that you should take charge of the shipping fee.
Best wishes.
customer service center". The return address is completely different from the address listed on there website.