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COSMOR TUMBLR PTE. LTD

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COSMOR TUMBLR PTE. LTD Reports & Reviews (19)

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Product took weeks to arrive; however, my credit card was charged when I placed the order. Advertised as Orthopedic Arch Support Sandals Diabetic Sandals . The sole is hard plastic, no support and not made of leather. The strap broke within hours of wear. Customer support replied they offer 7 day guarantee and offered a 20% discount on a future product. I have no intention of purchasing from them again and want other buyers BEWARE.

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I placed an order on March 27th for $49.95 with International Trans Fee of $1.50 and $1.20 and have to receive my item's.

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I ordered tank tops. They don’t fit even though I used their sizing guide. When I contacted to find out where to return them I was offered a 15% refund, no shipping address, and was told I could give them away or resell them. DO NOT USE THIS company! If it even is a company!

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Shoes are cheap garbage nothing as described.

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I ordered a 2-set of 'orthopedic sandals' from this company. When I questioned when I'll get my order, they claimed the trucking company lost it. They said they would send a duplicate order at no charge. That was a month ago! Now they are telling me they are short of materials, and offered me 10% back!
Do not fall for it! I found the website of Facebook and thought it was legit. Now they have $60+ of mine!

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These sandals were advertised as orthopedic sandals which they don’t seem to be because they are not comfortable. However, when I requested to return them I was told the expense to return them (shipping cost) would be too expensive and I was then offered a 25% refund which amounts to $8.00 and some change on a $40.00 pair of sandals. All Chinese companies selling products online are operating this way and scamming all of the American people. If we don't stop this scam China will own America before long.

I think all internet advertisements should specify that they are a Chinese company/product!

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Knock off fake toxic smelling sandals. They don't allow refunds. Please don't get scammed by these ruthless thieves.

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Being this mistake was made by your employees, I feel you can do 100% better than offering 25%, and suggesting that I try to sell this product to make up for the difference.

No, that is unacceptable. Your fault, you take the lost. That is honorable. I did not pay with counterfeit currency. You should be honorable and make proper amends…

What do you think Jennie—I think this is a great way for you to maintain your ethics and honor.

May I please have the address used for returns?

Thank you.

Best,
Renwick

On Apr 21, 2023, at 6:20 PM, HAPPY SHOP wrote:


Hi Renwick,

I hope you are well.

First and foremost, I would like to apologize for everything that you have gone through since the product was not what you expected.

According to our policy, we're happy to send a one-time replacement. Unfortunately, it seems that the replacement can not solve your problem.

If you want to return, I'm sorry that you have to pay the shipping fee back to our return warehouse in Asia. However, the charge would be high due to geographical distance, so the returning option is not our first recommendation.

Alternatively, we would like to offer 25% refund on your current order. You can keep the product or donate to someone who may need it. How do you think, Renwick? Actually, I think this offer is a better deal rather than choosing to return.

I hope you understand my attempts to fulfill your request and that we've made every effort to arrange the best deal for you, Renwick!

Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address.

Please consider this offer and let me know your thoughts as soon as possible so that I can support you further.

Yours sincerely,
--
Jennie - Customer Support Representative
**
COSMOR TUMBLR PTE. LTD - LUSHMO PTE. LTD
E: [email protected]
On Fri, 21 Apr at 12:44 PM , Renwick Edwards wrote:
Hello,

Please provide me the actual address for merchandise returns. Also, I am not interested in keeping the items in question. I am interested in a full reimbursement for the returning your merchandise.

Please do not offer any other schemes or contingencies regarding the settlement of this refund. Your return policy does not mention any of these resolutions and I am not interested in anything but a full refund for the complete return of the purchase referenced as “selamos.com-3173”.

Let us not stall this process.

Thank you.

Best,
Renwick

On Apr 20, 2023, at 6:47 PM, HAPPY SHOP wrote:


Hi Renwick,

​A nice day to you!

I'm sincerely sorry to hear that the product does not fit you well. We try to make our customers’ shopping experience easy and enjoyable. In this case, we clearly fell short.

According to our policy, we would like to send you one-time replacement for the item(s) you received. You can pick a size yourself based on your weight, we will follow your request and send you a one-time free replacement.

In case you do not want a replacement, we would like to give you 20% refund on this current order and you can keep it to give away or resell.

Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address.
​
Please consider and let me know which offer you would like to go. I look forward to your response.

Yours sincerely,
--
Jennie - Customer Support Representative
**
COSMOR TUMBLR PTE. LTD - LUSHMO PTE. LTD
E: [email protected]
On Fri, 21 Apr at 3:10 AM , Renwick Edwards wrote:
Hello Jennie,

Yes, I'm aware of your cancellation policy, however, you do have a return policy which I'd like to take advantage of...

I've received the order, which was supposed to for 4 pairs of 2XL stretchy joggers. Unfortunately, although marked as 2XL, they were anything but! They may be Extra Small.

In any event, I cannot even get them on. And, on top of that, they are not as elastic as shown on your advertisement.

Can you please assist me with the return process.

Thank you.

On Tuesday, April 18, 2023 at 06:35:34 PM PDT, HAPPY SHOP wrote:

Hi Renwick,

Good day!

I have read your cancellation request for the order. I've myself checked your order and noticed that it has been shipped out which we have no way to cancel or stop. Kindly understand that we allow the cancellation request in 6 hours from purchasing time. You can see the policy here: https://selamos.com/return-policy/

You can track more details regarding the shipment here: https://t.17track.net/en#nums=YT2310221236035275

Normally, it is expected that you will receive it around Apr 29. We are not expecting any problems with the delivery of your parcel; however, if there are any unforeseen delays due to the bad weather or the delivery volume increases that overwhelm the USPS delivery capacity, we can guarantee it will arrive at your shipping address by May 06
​.
By the way, according to our policy, order processing & shipping time within 3-5 days, and delivery time within 14-21 business days from shipping date. During high volume periods, the processing time may take an additional 2-4 business days.
​
Moreover, please rest assured that we have made a claim to the shipping carrier to ensure that your parcel is set in the priority list. I hope you understand we are making every effort to make things right.
​
​We appreciate your kind understanding in this case. If you need further assistance, please let me know. I'm here to help!

Yours sincerely,
--
Jennie - Customer Support Representative
**
COSMOR TUMBLR PTE. LTD - LUSHMO PTE. LTD
E: [email protected]

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Just got 2 prs of shoes purportedly Clark’s. They are definitely not! I’m out $73. +
The shoes are garbage. Cheap leather and not even my size. Really want a refund!

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Not satisfied...do not fit..want to return for credit.
Tracking#
eVS
9274 8902 4788 2252 3513 74

REF: YT2308821272115388.
JFK

Shipping Dept
DEPT NJ
1055 Sesame Street
Franklin Park IL
60131

PLEASE PHONE ME
717-569-1137

MANY THANKS!

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Ordered bubble cleaner. Buy two get three free( 5 bottles) The bottles looked like. Normal size but we’re so tiny when I got them (3oz) & no directions. The foam comes out in sports. Contacted the CS & they said it will have to be returned to Asia & would cost to much so they would refund me 10% back. I was charged $84.90.. refunded $8.49. I threw away the product.. Do not order from this company. … here’s their email: [email protected]

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I ordered the bubble cleaner, buy one get one. they arrived yesterday. small 3 oz bottles no instructions except the tiny tiny writing on the bottle. One bottle was almost empty when it got here . NOT A Happy Camper. Not sure if my account has been charged or not. I feel like I was mislead . I'm not paying to ship them back. I feel totally scammed.

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This company is a scam run by thieves. They charged my card for purchases that I didn't make. I will be working to have them investigated and hopefully shut down. They need to pull these scams in their own country, on their people and see how they like it. Get up off their lazy [censored] and get jobs like normal people.

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This company is a scam run by thieves. They charged my card for purchases that I didn't make. I will be working to have them investigated and hopefully shut down. They need to pull these scams in their own country, on their people and see how they like it. Get up off their lazy [censored] and get jobs like normal people.

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When. I saw on tv the advertisement was for Clark flat shoes black and what bi received was a pair of black flats no brand name I paid 39 dollars. And I would like to received Monterey compensation

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I ordered the bubble cleaner, which showed a person holding a normal sized bottle of cleaner and spraying a large amount of foam into a toilet. Not at all what I received. I got a tiny 30ml bottle that barely squirted out into my toilet rim. Can barely even smell it! What a total rip off! I was charged over $20.00 for this! I never would have paid that much if I had known the size of the product! Total misrepresentation of the product! I think I should get my money back don’t you? Altha Fullbright

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Item arrived broken and even tho pictures of defects were sent and acknowledged I was told refunds can’t be given until I return the item at my expense for inspection. Total BS

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I ordered a pair of boots that were supposed to be made of leather according to the pictures and description. False Advertising! Upon arrival, they looked nothing like the pictures, nor did they have any tags at all (as shown in the picture below) or proof of size or materials and had an unpleasant odor. Definitely NOT leather. After attempting to contact the company through their email, which did not work, I went back through my receipt and was able to send a message of my dissatisfaction. One positive, I received a prompt and courteous reply from Darren who offered to refund 15% and to keep the cheaply made order because the return was very expensive. Original shipping was $4.95 from dongguan china. I requested a return address and the return shipping to a “warehouse in Viet Nam”

(R2A Royal City, Thanh Xuan district

Ha Noi city Viet Nam zip 100000)

was as much as I had paid for the boots($34.). I did accept a 20% refund of $6.83. I feel confident the refund was more than the cost of production of the product and I’m sure I’m not the first to report this company to you but I just didn’t want anyone else to make the same bad mistake I did.

Scam: False advertising- send cheap product-difficult return- offer tiny refund - 85% profit

Only Address I could locate for business:

20A TANJONG PAGAR RD

SINGAPORE 088443

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- Caldwell, NJ, USA
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Purchased a pair of shoes from a FB ad that stated the shoes are made in the US with delivery within 7 days. I received the shows 3 weeks later from Singapore and very inferior quality. The company will only offer a 20% refund or I can return them and pay shipping which will cost more than the cost of the shoes.

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