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Happy Shop or Buyers Center

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Happy Shop or Buyers Center Reports & Reviews (1)

- North Royalton, OH, USA

Thank you for reaching out to us

First and foremost, I would like to apologize for everything that you have gone through since the product was not what you expected.

According to our policy, we're happy to send a free replacement if there is product quality problem. Unfortunately, it seems that the replacement can not solve your problem.

After I requested a refund or to be able to return. They offered me a 15% refund because it will cost too much to return to Asia!

If you want to return, I'm sorry that you have to pay the shipping fee back to our return warehouse in Asia. However, the charge would be high due to geographical distance, so the returning option is not our first recommendation.

Alternatively, we would like to offer 15% refund on your current order. You can keep the product or donate to someone who may need it. How do you think, Mary? Actually, I think this offer is a better deal rather than choosing to return.

I hope you understand my attempts to fulfill your request and that we've made every effort to arrange the best deal for you, Mary!

Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address.

Please consider this offer and let me know your thoughts as soon as possible so that I can support you further.

?

Yours sincerely,

--

Kaylee - Customer Support Representative

**

COSMOR TUMBLR PTE. LTD - LUSHMO PTE. LTD

E: [email protected].

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