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Helenslife.shop

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Helenslife.shop Reports & Reviews (2)

- Shelbyville, IN, USA
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I saw an Instagram ad for an awesome Halloween puzzle. The website was Helenslife.shop. I ordered the puzzle, because I liked it, and because the website boasted that this was an "American owned and operated honorably" company. They claimed to ship quickly, they claimed it would be shipped from California, and I paid my $29 and waited. Once they emailed me a tracking number for my order, I looked it up, and it said it could not be found. This happened twice. I emailed them to ask what wasa going on, and they sent me a link, to track my package. That's when I realized it was a China based company! The form was in Chinese, and I couldn't read it. Again, I emailed them and they translated the form for me, to English. It showed that the product was waiting to be sent from Xi'an China. After waiting almost 30 days, I disputed the charge with my credit card company. I have looked up the online company several times since. The website changes often. Sometimes it says "American made" and sometimes it doesnt. They also never include an address, or a telephone number. Only a basic email address for customer service. Today, a crushed package arrived from Xi'an China, to me, and it was a puzzle I have never seen before, nor did I order! I emailed them, once again, and said I would not pay for a destroyed, cheap, puzzle that I did not order, and I told them they were a fraudulent company that I would report to the better business bureau. You are my only way to warn others!!!

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- Minonk, IL, USA
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I placed an order with this website for 2 jigsaw puzzles and 1 puzzle mat. I received just that, but everything was small and wrapped in a piece of tape to reduce the size to the size of 1 typical jigsaw puzzle (likely to reduce shipping costs), and 1 puzzle was incorrect. I emailed them about this and requested a full refund for the incorrect item. They asked for pictures to prove this was the case, and I complied by sending pictures of the items received and a screenshot of the order details. Their response involved:

"order to apologize for this issue, how about we provide 10% discount for the wrong item and you keep the wrong item to save your time and money. We will not resend it. Is it acceptable for you?"

I replied that this was unacceptable and demanded that they either accept the return of the incorrect item and ship me the correct item or issue me a refund.

Their reply involved:

"According to our company’s rule, we are not allowed to resend.  

In order to show our sincere apology for this issue, we would like to issue a partial refund of 20% as a compensation. Is it acceptable for you?"

I again stated this was unacceptable and stated that I would be reporting them to the BBB. This is ongoing, so I can forward all the emails upon request. Attached is their most recent response.

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