SCAMHERBAL WIZ AKA purecbdoilsbrand tryherbalwiz Reports & Reviews (1)
HERBAL WIZ AKA purecbdoilsbrand tryherbalwiz Contacts
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Scammer's address 981 W. ARROW HWY #402 SAN DIMAS CA 91773, San Dimas, CA 91773, USA
Scammer's email [email protected]
Country United States
Victim Location TX 78681, USA
Total money lost $5
Type of a scam Online Purchase
I viewed their Facebook page and website and noticed (a) excessively bad grammar and non-sensical statements obviously made by a non-USA person, (b) statements claiming that they only "advertised" products and were a "product review" website and hence the only business was "Publishing".
I called their 'customer service' number 877-590-5927 and received the expected double-talk that I had ordered the product, as evidenced by me receiving the product (which does NOT mean I O R D E R E D it),
and that I was only charged for shipping, and if I wanted to they would continue my account and subscription.
The 'customer service' "Agent" repeatedly claimed I made the order even after I stated several times that I DID NOT and THIS WAS A CREDIT CARD FRAUD.
He continued his double-talk and reading from his script, and argued with me, while saying "I will not argue about a $4.91 shipping charge" (i.e. he continued arguing).
I initially asked for a (free) Return Authorization (such as Amazon does), which he said they did Not do because of Covid-19 concerns with possibly 'used' products; THEN he said that the only way my shipping charges would be refunded was if I shipped the bottle back and was then charged a $9.98 "Restocking" fee (e.g. me pay ~$5-8 for the return shipping, then pay a ~$10 re-stock fee, then they would refund the original ~$5 shipping fee.
In spite of my repeated, clear statements that I wanted my account and 'subscription' canceled he also repeated saying that I could re-open the account and get discounts etc., ALL of course NOT anything I had any desire to do.
The 'customer service' "Agent" claimed he canceled my account and after 30 minutes of arguing he finally Claimed he would also refund my shipping charge.