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Heyshelly.com Reports & Reviews (3)

- Traverse City, MI, USA • Apr 22, 2024
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Ordered a dress and made sure the company offered a return if it didn’t fit. The website said they did but when I requested a return label they said they lost their lease with the warehouse and I would have to send it to China and they would refund my shipping costs which I don’t believe. The website is now down.

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- Bakersfield, CA, USA • Apr 03, 2024
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Bought a dress from Hey Shelly and it was not the dress, it was a mimic with very cheap material and it costed $78. The customer service tried to scam me by not giving me a full refund unless I internationally shipped the product back to their warehouse in China. They said they would have to receive it in order to issue a full refund or I could take an option on only receiving less than half a refund and a coupon voucher for their online store. I said no and I would like to return the item for a full refund and they asked me to destroy the product and take a picture of it in order to refund me. They kept changing the refund policy around and started to talk rude and call me names like “stubborn”. They were not professional and continued to refuse to send me a correct return address. The return address was for a warehouse in China and the address was not correctly formatted. Because of that, I would have been tricked into sending the product back to end up getting lost and not receive a full refund. I managed to be able to have the person to give me a full refund and I ended up having to mail the item to whatever the return address was on the package. This business needs to be investigated! They have scammed numerous innocent people shopping online. Their Instagram @heyshelly_official have comments on their posts of other people warning others to not buy from them.

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- Valencia, CA, USA • Mar 19, 2024
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They sent me the wrong color dress. No one answers the phone - sounded like a scam. They only communicate through email. They only gave me two options to try to return it:

"Regarding your return request, we are prepared to offer the following two options to address the issues you've encountered with your order:

1)As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process.

In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time.

This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly.

Nonetheless, we value your return request greatly and aim to offer the best possible solution. If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, we will promptly process your refund and reimburse your shipping costs. We sincerely apologize for any inconvenience caused.

Here is the return address in China:

Floor 8, No. 9299, Cross-border E-commerce Digital Industrial Park, Xitianwei Town, Licheng District, Putian City, Fujian Province

Recipient: Mr. GO

Phone: +86 186 5945 8168

Postal Code: 351100

Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return. If this is your first time using an international return process, we recommend visiting the local post office, where they can provide professional assistance to facilitate your return.

2)Alternatively, you may try on the items in your order. If they fit well, we suggest keeping the received package, and you will receive a 30% refund of the total order value."

The address is nowhere to be found. Now I have to eat the cost. They claimed to refund my money but I have not received it yet and it has been over 7 business days.

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