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HomeFi Reports & Reviews (37)

• Mar 24, 2024
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I have this service for approximately 2 weeks and as of 3/21/2024 around 4pm it stopped working.. I have requested for multiple call backs an no response. Their technical skills are based on your ability to research the problem.. I have chatted via texting with Jim, Angeline and Vivialy. They have all stated how this is being worked on but in fact once you stop texting them you receive no assistance.. They claim to keep you updated via email but that's only to advise you that they are closing your ticket...They are not able to provide the service you paid for unless of course you want to take the chance to upgrade to their new system and pay more money..Customer service is non existent... They do not have voice capable communication...

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- Molino, FL, USA • Mar 13, 2024
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Beware, there is no customer support phone number. It takes a couple days for them to respond. I ordered the device and once in my possession, I soon realized it was not what it claimed and was basically unusable. I packed it back in its original packaging to return it for a “14 day return Refund”. It took me harassing the vendor on Facebook to get a return address label. I returned the device and it was received through the USPS Tracking.

Timeline:

1. Received the Device 29 June

2. Sent email stating device was unsatisfactory and needed a return label 29 June

3. Received a reply to my email with”your account has been suspended” a Shipping label was sent 1 July

4.Device was mailed out with shipping label provided on 2 July

5. Device was received by HomeFi on 5 July

6. Writing an email each day, waiting on a refund, today is July 18.

There are no phone numbers, only email, be advised.

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+1
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- Fredericksburg, VA, USA • Mar 13, 2024
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I have tried two different routers that this company offers and neither of them have worked I sent one back over a week ago they have admitted that they have received it back yet they still have not refunded me. The second one they offer a 14 day moneyback guarantee it does not work I have asked them at least 10 to 20 times for a refund label so I can send it back they keep beating around the bush they will not send it back to me. Also there is no way to contact this company by phone they will text you for literally 10 hours trying to troubleshoot something that is just not going to work. When you ask them to get someone to call you they say that there is no way they can possibly do that. The 14 day moneyback guarantee will be over in about seven days I feel like they are trying to buy time so by the time it gets to 14 days it’ll be too late. If it’s a 14 day money back guarantee and I have no way to send the merchandise back it’s going to be too late by the time they may send me label. All I want is to send the router and modem back to get my money back and they refuse to send it to me

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• Jan 03, 2024
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HOME FI SHOULD BE SHUT DOWN. 1. NO CUSTOMERS SERVICE NUMBER. NO WAY TO REACH THEM TO CANCEL THE HORRIBLE SERVICE! 2. they keep billing you AFTER you write a letter of cancelation. They will keep taking money out of your account. PLEASE DO NOT USE HOME FI.

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- Flat Top, WV, USA • Jan 03, 2024
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HomeFi led me to believe they were an actual home internet company for rural areas they did send you a device that doesn't work. After hundreds of attempts from me to contact them they will not respond and continue taking my money. I was finally able to return the device on Dec 22, 2023 it was received. I had then cancel my debit card and file fraudulent claim on my back account. I have lost $730.57 total with this company.

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HomeFi has been the most disappointing experience of 2023. I was SO excited and hopeful when I watched the ads. I was certain thus was going to be the device to provide wifi at our cabin. Not only did it never provide the promised services, they repeatedly ignored requests for assistance while continuing to charge my account monthly. When the payment was rejected, THEN they reached out to cancel my service. They did not provide the information needed to return the equipment even after agreeing to finally cancel my subscription. Almost a week later I was charged for another month of service. They refunded that, and charged me a $200 equipment fee the following day.
There is no customer service phone number to call and they haven't called me despite several requests for a call.
When I first got the service in July I emailed for assistance because the device wasn't working. They called to troubleshoot the device. That was the last time I ever got a call back. This company will not help you if you're having issues. They will not cancel your account regardless of how ma y complaints you make. They will charge you repeatedly and apparently whatever amount they see fit. I went to my bank and changed all of my account numbers and disputed the charges. We'll see what happens there but as for this company, don't do it. It sounds good but your cell phone's hotspot will serve you better than this thing.

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+3
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Ha e had issues from day 1 have spent 6 hrs on the phone 3 diffrent times (2 hours each) to get nothing resolved ..can't run phone or computer but says i can run up to 10 decices on it and TV buffers more than it doesn't...it claims to search all carriers and picks up best signal but all mine does is gets at&t ..done multiple speed test on the phone with them and it avreges about 5mbs download and. ..32 mbs upload but my friends Verizon jet pack got me speeds well over 110 mbs download and 40 upload so it's not scanning like it claims ..never have I got speeds over 16mbs ..I thought it was equipment problem but they won't replace it not even to try ..furthermore they say I used over 400gigs in 3 weeks (there highest plan )only running 1 tv . but yet on the Verizon I've used 30 the whole thing is a scam and can't talk to anyone unless you schedule a call at which time they never call back at rhe scheduled time ..they tell you they will forward to there internal tech support (that you can't talk to) just to blow you off till you have paid the next billing cycle ..complete garbage ..I have now got a Verizon jetpack and works amazing

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+2
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Tbis network is not safe..I've had my debit card frozen 5+ times since I got this device. The last time was days ago. I had someone try to make a $68 purchase and thr bank caught it.. They gave me (another) new card..so I contacted Homefi to update my payment info...the next day my wifi stopped working so I tried to contact them to get it resolved... 4-5 hours jumping from one automated chat window after another, a tech sent my an Email with instruction on how to "open a server window on any device I have that's connected to their system and access as an ADMIN... and provide the passcode from the sticker on the bottom of the box" ..he wantwd me to tell him what "firmware" was listed in the operating file..
I reminded him that I had 'No internet service"
And he told me "it will work without wifi" (isolated direct link? 👀)
So follow his instructions... It lets me in, asks me to verify my information..
It shows they corrected debit card info and the minute I click to verify that information, I get a fraud from alert on my phone from my bank that 4 separate attempts to take money from debit card simultaneuosly hit my account and it's FROZEN AGAIN..
Everyone of the new charges are identical charges (to the penny) that have gave been attempted before, from the same locations listed..
Remember: I'm not online...I'm inside their server..
I'm now in a fight with them over what happens next..I boxed up their equiptment and I'm looking for a lawyer...

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+4
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Don’t buy it. I tried to cancel service within 3 days as the device is c[censored] and you have to use their online chat service and once you say cancel, they disconnect. It happened more than 5 times. Ended up disputing it with my credit card and won.

Save yourself the headache. Don’t buy it.

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+2
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Homefi is unreliable

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+2
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- Dunnellon, FL, USA
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This so called internet company was told I need internet to work from home they said yes its fine , weeks of lagging , dropping calls then 3 days no service at all . I almost got fired I am trying to cancel now and nobody will respond. There is no phone number only email and text. Why is that legal? All companies Must be responsible with a Live operator to speak with or we lose all dignity of products and services delivered correctly as described . No accountability thats whats wrong with the world

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+2
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I dropped their service because it was lousy and never could get customer service. They stalled long enough in closing my account to slam me with another months charge. I'm disputing this with my credit card now. I would not recommend this company to anyone.

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+6
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I signed up for one month of Internet service and was sent a router which works. I tried to cancel, but there is no way to contact the company which is called "Homefi." They have no phone number, no address, no names and will not return any email request or inquiries.

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+3
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HomeFi advertises $80/month for home Internet. They have a 7-day money back guarantee if it does not work. I plugged in my router, connected my laptop, and the connectivity is super slow. There is no customer service number, and no email address to contact them. Have chat on their support page, which of course is disabled and/or does not work. The link for chat doesn't do anything. So here I am stuck with a router that doesn't work, and I guess I'll be charged $80 a month into perpetuity. Not sure how to stop this, but it's a scam with no way to contact them.

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+4
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I signed up for the service when I moved. It worked well for the first month and then totally tanked and never worked again. I tried to cancel the service multiple times and still continue to be charged every single month - sometimes multiple times. I have not had the service for four months and just got charged again today! I disputed it with the bank, but for some reason the bank sided with HomeFi, and I’m not even receiving their service anymore! I can’t seem to escape them, and I can’t afford to keep paying them for something that I don’t receive. They should be out of business, and this should be illegal! STAY AWAY!

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+8
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The product has not worked since I received it, is almost impossible to get in touch with their Zendesk or email, and when they reply is with instructions for re-set while the product never worked at all. I was charged yet another month of service immediately after I had messaged them to cancel, they send a "return label" by email stating that if I didn't return the device within seven days they will charge another $130 , when I messaged to inquire about being charged yet for another month of no service whilst they threatening to charge even more when I should be allegedly receiving the service I received no answer at all, they ignored all communications, they even went to the extend to impersonate a "happy customer's" answer with a fake Instagram account to reply when I expressed my issue on one of their adds to cover for what a big scam this is for the rest of the social media to see.

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+11
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I have had for 8 month and now can't access internet. This company really doesn't have customer service because if you chat section and it basically says it can't answer in this problem. There is no customer service number. It also seems like that many customers are having same problem. They get you buy another portable wifi then wantbyou to return first one or won't activate service until you do. They charged my account for something now I can't use because WiFi doesn't work after 8 months. I am willing to bet this company isn't in USA and doesn't have real customers reps to help. I beginning to think this company is complete fraud/scam. A very unhappy customer.

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+15
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Ordered device it never worked from day 1.
Returned device in original box with all paperwork and cables. No refund no comments from company no technical service all done thru emails, if you like throwing away money you’ll love this company.

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+13
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Hi there,

So sorry to hear you had issues with using the network we will look into this for you, we sent you a message. Thank you!

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+2
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I am using Homefi in central Florida sunce 2 montfs back and I am VERY happy. Goid cinbections. High speed abd affordable price.

Customer service promtly answered any questions I had earlier.

Very happy Customer

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+4
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I should have said this does not appear real and may be far from a real review.

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+1
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This is far from a real review

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+1
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I honestly doubt this is even a real review. People don't go to the extend to give "good reviews" on a scam page, unless you are the scammer.

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+2
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Hi Stefan,

Thank you for your feedback! We appreciate you. ♥

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+2
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We have had the service 2 months. Worked well at first, now internet goes up and down. Last week my wife’s Visa debit card was hacked so she cancelled and is awaiting new one. In the interim, next month’s bill was coming due. No person to speak to and she has thrice submitted emails requesting to change payment method to a credit card. Well, we just got shut down. I guess we’ll go back to lousy HughesNet which even with the highest speed and most expensive plan has really poor connectivity where it sounds like you’re calling from Atlantis on Teams meetings. Can’t wait for that ARPA funded broadband to reach us end of the year. You live in exurbia of the most affluent metro area in the US and you have cow dung for internet connectivity.

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+18
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HomeFi Contacts

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Address:

19 Spear Rd Suite 302 Ramsey, NJ 07446, USA

Phone:
+1 (650) 459-3911 0 0

Website:

 homefi.info

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