Hotels.com Reports & Reviews (4)
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If you know any contact information for Hotels.com, help other victims by adding it!
Scammer's website Hotels.com
Scammer's address 8328 Gladbeck Ave, Northridge, CA 91324, USA
Scammer's email [email protected]
Country United States
Victim Location CA 91607, USA
Total money lost $36
Type of a scam Travel/Vacation/Timeshare
Scammer's website hotels.com
Scammer's address 2400 W Main St., Boskydell, IL 62901, USA
Country United States
Victim Location IA 52057, USA
Type of a scam Online Purchase
Scammer's website www.hotels.com
Scammer's address 455 S Second St, San Jose, CA 95113, USA
Scammer's email [email protected]
Country United States
Victim Location CA 94704, USA
Total money lost $107
Type of a scam Other
Jun 25, 2023, 9:30?PM
to GM ([email protected]); Marc ([email protected])
www.hotels.com
Hello Pacific Motor Inn,
I'm requesting your approval for a change for the following reservation. Our mutual customer, **** ****** , Will change date
Traveler name(s): ****
Confirmation #: EXP-34990236
Check-in date: 24 Jul 2023
Check-out date: 25 Jul 2023
New Preferred Dates: WED to THURS
Check-in date: 26 Jul 2023
Check-out date: 27 Jul 2023
Please reply to this email within 1 business day with your approval and include:
Approver's name:
Approver's position:
Additional comments:
Thanks for your consideration.
Sincerely,
Mark F.
Smnjfugaban
Hotels.com Customer Support Team
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FOLLOWING THIS EMAIL BEING SENT, I CALLED AND BEGAN A CONVERSATION WITH "ASSISTANT MANAGER, MARC" WHO WAS EXTREMELY DISRESPECTFUL TO ME. HE REPEATEDLY CLAIMED THAT HOTELS.COM DID NOT SEND AN EMAIL, AND THAT THERE WAS NOTHING HE, OR THE OTHER MANAGERS AT PACIFIC MOTOR INN COULD DO TO HELP. MARC REPEATEDLY SAID THAT HOTELS.COM WAS "LYING" ABOUT EMAILING THEIR PROPERTY, AND THAT I "SHOULD HAVE BOOKED THROUGH EXPEDIA OR A MORE RELIABLE 3RD PARTY WEBSITE"-- THAT THERE WAS NOTHING HE COULD DO TO HELP ME.
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While on the customer chat with Hotels.com, I asked them to begin cc'ing me on all emails to Pacific Motor Inn because Marc insisted Hotels.com was "lying" to me.
****************
Here was the email I received and forwarded to Marc, which verified that the emails were being sent from Hotels.com to Pacific Motor Inn.:
****
Jun 25, 2023, 9:34?PM
---------- Forwarded message --------- From: Hotels.com Travel Team <[email protected]> Date: Sun, Jun 25, 2023 at 9:30 PM
****************************
Here is the email response I got from Pacific Motors Inn an hour after I forwarded the email from Hotels.com. This was the email I received after he assistant manager at Pacific Motor Inn spoke to me in a was that was EXTREMELY disrespectful and unprofessional, AND he PURPOSELY ATTEMPTED TO MISLEAD ME ABOUT THE EMAILS FROM HOTELS.COM TO AVOID HELPING ME:
"Marc P <[email protected]>
Jun 25, 2023, 10:46?PM
Good Evening Miss ****
My name is Marc P.,
I'm the assistant General Manager of Pacific Motor Inn.
My staff have fill me in of your situation and i have contact the third party myself about the issue
We are very sorry about your mistake on booking the wrong date and the modification that needs to be done.
We would like to let you know that we approve the modification but
it was mishandled by the third party since neither the GM nor I receive an email from them.
The only Email we have received is your email that you have forwarded to us.
The frontdesk was only doing his job notifying all parties that would need to make the adjustment.
To be honest we were already off work when the whole management worked 9 to 5.
I'm replying to you and notifying you that we have sent the email and replied to the third party."
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I would like the deeply unprofessional behavior at Pacific Motor Inns to be documented. Their baseless claims that Hotels.com was "lying," that they did not receive emails, and the manner they treated me was entirely unprofessional.
Additionally, I would like to add that I no longer feel physically safe staying at Pacific Motor Inn for the night of 6/26/23. The aggressive, disrespectful, unhelpful, dishonest behavior from this establishment makes me doubt the quality of the room and believe I will be retaliated against for informing them I would document the incident. Ultimately, I would like this incident documented and a refund in full because no consumer should ever be treated this way.</[email protected]></[email protected]>
Total money lost $6,000
Type of a scam Rental