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HP Tech Support

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HP Tech Support Reports & Reviews (3)

- Brookpark, OH, USA • Nov 01, 2024
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I received 5 phishing emails with a black and white logo instead of the color logo. 2 fraudulent charges from HP Instant Ink in August 2024 and September 2024 after the card was canceled. Phishing emails requested updating payment. Requested account look-up on the official website for HP Instant Ink. I was told my bank account was closed by HP Instant Ink's contact-us chat on the official website. I later called my bank, who stated my account was not closed, in fact I had a payment due in 3 days. Requested that HP Instant Ink send me a physical paper letter confirming request of need to update payment information. Representative's supervisor refused. I gave feedback that it is not appropriate to allege bank account closed in order to obtain payment. Alleged supervisor requested my credit card number. I refused and requested account cancelation and requested physical paper letter confirming account closure. Alleged supervisor refused.

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Takes over your screen and asks for money.

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- Salem, SC, USA
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Was having a problem with a new HP printer. HP does not provide a phone number for Tech Support so I looked on the internet. Found one that appeared to be for HP. Called and really got a runaround. Kept asking me if I could hear them. Then connected to my computer and told me I had a virus. At this point I hung up and disconnected their connection with my computer. I hope no damage was done. Am glad there is a place to report this.

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