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HxFinances.com

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HxFinances.com Reports & Reviews (2)

- Peoria, AZ, USA

They claim to be a trading institution but have some sketchy practices. They ask for a $500 minimum deposit, and verification with driver's license. They seem to want you constantly to invest more and more. Account was locked and I was unable to access funds until I paid a certain amount to cover the "margins for the profits"

• Jun 03, 2024

Hello,

Thank you for your feedback. We regret to inform you that we could not find your account in our database. However, it’s important to note that it’s mandatory by law for financial institutions to carry out KYC (Know Your Customer) procedures to prevent financial crimes such as money laundering and fraud. Verification with identification is a standard industry practice to comply with these legal and regulatory requirements and to protect both our clients and our institution.

While our institution requires a minimum deposit to ensure serious engagement and effective trading experiences for our clients, the decision to invest more is entirely at the discretion of our clients. We do not pressure anyone to invest beyond their comfort level.

Accounts are not locked arbitrarily. Margin requirements are part of trading in certain financial instruments. If there were any issues accessing funds, it would be due to regulatory or margin requirements, and we would have communicated this clearly to the client.

To address your concerns, we have initiated the “Request Information” procedure to gather more details and further investigate the matter. If you do have an account with us as you claim, please open a customer support ticket or reach out to our customer care team via email.

Best regards,
Team HxFinance

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