Hydra Skin Sciences Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Hydra Skin Sciences, help other victims by adding it!
Scammer's address 54065
Country United States
Victim Location GA 30116, USA
Total money lost $212
Type of a scam Online Purchase
Scammer's email [email protected]
Total money lost $50
Type of a scam Online Purchase
I followed the link, requested my free trail and in the middle of my transaction their website failed. I wasn't even sure if my order went through. It did and the product arrived on my door with just a fancy booklet for each. No invoice, no customer service info etc.
On May 3rd my account was charged for $109 for one product and $103 for the other! No where in their original website did it mention that I was going to be charged this amount for their product. That's not even something I would consider. Maybe if their website hadn't crashed in the middle of my transaction I might have seen the fine print of this scam.
I sent an email immediately to cancel. I received an email back explaining why they wouldn't be refunding my order amount. I called today to ensure they have cancelled my account and check on a refund. I was told that they want me to mail the trial amounts back, on my dime, and they will be charging me $20 for each product as a "restocking" fee. Their product isn't even worth the $20 they are charging for a "restocking" fee.
This is now a little over $50 being charged to me for the "pleasure" of doing business with them and returning their product.....BUYER BEWARE. This is not a reputable company.
The customer service agent I spoke with got aggressive with me about processing the refund, etc. Please look into this company.
I received the following contact address and their customer service numbers:
14925 Heritage Crest Way
Bluffdale, UT 84065
Customer Service: 877-862-9840.