Impostering DirectTv Reports & Reviews

Impostering DirectTv Reports & Reviews (1)

Victim Location 36619
Total money lost $200
Type of a scam Utility

I got a phone call from a number i didnt recognize, they left a message saying they were from DirectTv calling to tell me about a 50% off promotion. So I called them back. I am currently a DirectTV customer. So when they answered the phone, the same audio tones played and the same prompts asking me to press 1 for mobile, 2 for internet or 3 for DirectTV. (they must have recorded this from DirectTV). So I pressed 3 and waited for an agent. An agent came on the line a few moments later and asked how they could help me. I told them I was calling back about a 50% off promo. They said yes let me look at your account, and asked me what my 4 digit pin for DirectTV was (something that the real directTV agent always asks for). I gave it to them. They accessed my DirectTV account and told me what my next bill was and even the due date. He then asked me to go onto my phone and open my cellphone App for DirectTv and see my account balance and due date. I did, and the information matched what he said I owed for next month. He told me with this promo, directTv could cut my bill in half for 2 years, contract free, and no reduction of channels. They said I would actually gain Showtime and Cinemax for the 2 year period. THey said all I had to do was pay the first 6 months up front, which is $450, then I would go 6 months without a bill at all, and then the rest of the 18 months my bill would be a flat rate of $75 per month. They said this promo is sponsored by Ebay. So I agreed to take the promo. The agent said to hold a moment while he adjusted my account. He then asked me to refresh my cellphone app and look at my bill again for DirectTV. I did and the balance went to $0. He then asked me to turn on my TV and tune to channel 515, which is a showtime channel. Sure enough, Showtime was added to my channel lineup. He had me tune into all of the Showtime and Cinemax channels to show me they were all now available. He then told me to grab a pen and paper. He then told me that because this promo is sponsored by Ebay that I have to pay via ebay gift cards. He gave me a list of local retailers near me and told me I could go into one of these stores and purchase $450 worth of gift cards and call this 1-877-921-1792 billing department phone number and pay for the promo fee ($45). Being that I called DirectTV, heard the normal tones and recording, pressed 3 to speak to an agent, then watched my balance dissapear, and channels on my TV appear, nothing about this seemed like a scam. So i went to walgreens and purchased $450 worth of Ebay gift cards. I got home and called the phone number. A recorded prompt told me to press 1 for the billing department, so I did. An agent came on the line and asked how they could help. I told them I was calling to pay for my DirectTV $450 promo. The agent said ok they could help with that, and told me to give them to numbers on the back of my giftcard. He didnt ask for my DirectTV 4 digit pin, or even verify my name or account. This struck me as strange. So i asked the agent for his employee #. He gave it to me, and I wrote it down. I asked him to repeat it just to be sure I had it correctly. He gave me a similar but different #. I told him the #s were different, he said no they werent, and so I said ok, just give me your employee # again. So again gave me a similar employee number. Three different employee numbers. I knew right then something was fishy. I hung up and called DirectTV, the official # from their bill. The agent told me that there is no promo that exists like this, and this was all a scam. She said they somehow hacked into the DirectTV system, and when I gave my 4 digit Pin, they were able to edit my channel line up and zero out my balance temporarily. She removed the Showtime and Cinemax from my lineup before I was charged for it, and changed my 4 digit pin. She also reported it to the fraud department.

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Impostering DirectTv Reports & Reviews (1)

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