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Industrial Chem Labs and Service

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Industrial Chem Labs and Service Reports & Reviews (1)

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Employee from Industrial Chem Labs and Service asked for our maintenance supervisor regarding a few items he might be interested in sampling. The employee stated they were one the companies vendors and continued on with the free sample they were going to send. Upon receiving the merchandise supervisor denied the product stating that we do not affiliate with this company and have never purchased items from them. I called back to speak to a supervisor, who was very rude stating that I would be charged a 20% restocking fee and that the sample that was sent to me was not free and that I would be receiving an invoice. I told him that the employee who called said it would cost nothing and if we didn't like it to return it within 90days at no cost. As I explained this to the supervisor of Chem labs and Service he rudely said "No, it's not free". His employer was dishonest in every way and the supervisor was cheerful with me that is until I said the company was refusing the package. And now wanting to charge me a restocking fee and pay for delivery.

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