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[email protected] Reports & Reviews (1)

- Round Rock, TX, USA • Apr 19, 2024
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This company works in conjunction with Global Exchange Vacation Club 210-714-4944. They promise a free cruise for sitting thru a time share program. The first time they claimed that it really isn't a free cruise, rather a promotional cruise; so I didn't pay anything. This time they said it was a free cruise that we'd be responsible for taxes. We sent the check for taxes and on 4/12 they called and said the cruise was cancelled and that they would "rush" us a refund check. We have not received the check. When I called today (4/19) they claimed the don't know what happened, but the check never got sent out and would be put in the mail Monday. I've called customer service three times, on two occasions wile I was talking they transferred me to a VM in mid sentence. I did finally speak to someone named Amelia. She is the person who said the check would be sent Monday.

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