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[email protected] Reports & Reviews (1)

- Bremen, OH, USA

Ordered but never heard anything, emailed the email given 3 times below are responses.

Dear customer,

We are sorry for the delay due to the hot sale season.

As we checked your order, it has been packed and will be shipped out soon, and the tracking status will be updated later.

Please do not worry about it.

Sorry for the inconvenience caused to you.

Have a nice day! 

Customer Service Center

Dear Customer,

Thank you for your letter.

We are sorry to inform you that your order has not been shipped yet. We sincerely apologize for any inconvenience caused.

In order to ensure that the goods sent to the customer are intact, we will inspect every product strictly before shipment, which may take 3-5 working days to complete. Could you please wait patiently for the order to be tested and sent to you in good condition?

Once the package is shipped out, we will send you an email with the tracking number and a website to track. If you do not receive the email or package as we promised, please feel free to contact us, we will do our best to solve the problem.

Thank you for your kindly understanding and support.

Best regards,

Haley

Customer Service Center

Hi,

Thanks for your email, your order has been shipped out and on its way normally.

You can enter your tracking number: 

 here:https://www.17track.net/en for tracking your order and viewing details, but please note that there is a delay in updating tracking information in this online system.

And the shippers informed us that under the very strict custom inspection, which might cause the delay, could you please kindly wait for it and we will offer you a biggest discount as compensation for the delay at that time.

Please feel free to contact us anytime.

Thank you.

 CS

I did get a package with a knee brace (i think) today from;

Carson

180 Exchange BLVD

Glendale Heights IL, 60139

Seems lots of people are having trouble with them on Facebook.

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