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[email protected] Reports & Reviews (1)

- Palm Bay, FL, USA • Mar 16, 2024
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I CALLED MR.FIX IT ON 1/16/2024 THEY CAME OUT GAVE ME AN ESTIMATE I AGREED THEY WROTE UP A RECEIPT THAT INCLUDED $ 85.00 FOR ESTIMATE AND $734.02 FOR A DEPOSIT. THEY SAID I WAS RESPONSIBLE FOR GETTING THE PERMIT, THAT WAS THE FIRST RED FLAG THAT MADE ME WONDER IF THEY WERE LEGITIMATE. I HAVE NEVER HAD TO GET MY OWN PERMIT FOR ANYTHING BEING DONE ON MY HOUSE, THE COMPANY DOING THE WORK ALWAYS GOT IT. ON 1/22/24 I FELL AND FRACTURED 3 VERTABRAE I CALLED THEM AND ASKED IF THEY COULD GET THE PERMIT BECAUSE I COULD NOT MOVE AND HE SAID YES BUT IT WAS GOING TO COST ANOTHER $ 500.00 I WAS DESPERATE TO GET A NEW DOOR SO I AGREED THEY SAID THEY WOULD CALL ME WHEN THEY WERE COMING OUT.I GOT TIRED OF WAITING TO HEAR FROM THEM SO ON 1/26/24 CALLED AND ASKED IF I CANCEL MY CONTRACT WILL I GET THE DEPOSIT BACK THEY SAID THEY WILL HAVE TO GET BACK TO ME WITH ALL THE INFO. I NEVER HEARD BACK FROM THEM. THAT SAME DAY I CALLED AGAIN AND SPOKE TO SOMEONE ELSE ABOUT GETTING MY PERMIT THEY SAID THEY WILL CALL BACK THEY NEVER DID.I FILED A FRAUD CLAIM WITH MY CREDIT CARD COMPANY NOT SURE WHAT DATE BECAUSE I FELT I WAS BEING JERKED AROUND BECAUSE THEY NEVER CALL BACK WHEN THEY SAY THEY WILL AND THEY NEVER LET ME KNOW WHATS GOING ON.ON 1/29/24 THEY CALLED THEY NEEDED MY ADDRESS SO THEY COULD GET 1 MORE PAPER FOR THE PERMIT. I CALLED AND CANCELLED MY FRAUD CLAIM BECAUSE I THOUGHT THEY WERE WAITING FOR THAT LAST PIECE OF PAPER TO GET THE PERMIT . ON 2/20/24 I CALLED THEY SAID THEY WILL HAVE A MANAGER CALL ME BACK AND LET ME KNOW WHATS GOING ON. THEY CALLED BACK AND SAID THE CITY WANTS ANOTHER PAPER FOR THE PERMIT HE SAID HE GOT IT AND WILL GIVE ME AN UPDATE IN 48 HOURS NEVER HEARD BACK. CALLED ON 2/29/24 THEY SAID THEY WILL TEXT THE BOSS TO GET AHOLD OF ME. ON 3/13/24 SPOKE TO THE BOSS ABOUT WHY IT IS TAKING SO LONG IN 3 DAYS IT WILL BE 3 MONTHS SINCE I PLACED MY ORDER AND PAID THE DEPOSIT.HE SAID HE THOUGHT I CANCELLED MY ORDER BUT I HAD NOT HE SAID HE WILL HAVE TO GO THROUGH ALL THE CALLS BETWEEN US AND FIND OUT WHAT HAPPENED HE CALLED ME BACK SAID THAT I WOULD HAVE TO PAY THE REST OF THE BALANCE BEFORE THEY COULD COME OUT AND INSTALL IT BECAUSE I FILED THAT FRAUD CLAIM. I TOLD HIM I CANCELLED THAT FRAUD CLAIM AND I HAD THE PAPER SITTING HERE IN FRONT OF ME. HE ASKED TO EMAIL IT TO HIM BUT I WOULD HAVE TO WAIT TILL TOMORROW TO GET THE ADDRESS TO SEND IT TO HIM. I THOUGHT ABOUT ALL THE PROBLEMS I HAD WITH THESE PEOPLE AND DECIDED TO CANCEL THE CONTRACT FOR GOOD, THEY DO NOT KNOW HOW TO BE PROFESSIONALS OR HOW TO TREAT CUSTOMERS , I DONT KNOW HOW THEY STAY IN BUSINESS. I SAW ON THE ScamPulse.com WEBSITE 6 OR 7 COMPLAINTS FILED AGAINST THE SAME COMPANY BUT IN ANOTHER CITY AND FOR THE SAME THING NOT GETTING THERE DEPOSIT BACK AFTER GETTING SUSPICIOUS AND CANCELLING THEIR CONTRACT.

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