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[email protected] Reports & Reviews (2)

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I was first contacted on 7/08/22 by Traveloka concerning my contract with ETC (Exclusive Travelers Club), which was purchased 04/12/2017. This is a 10-year contract which I have 14 free nights. Agent was Danny Fernandez, Ext 107. She stated she had received my name and number from Catalona T Resort (Dominican Republic) where my husband and I had stayed previously. 1st offer was $26,483.00 for the balance of my contract. After reviewing and discussing this offer, I then countered with a $35,000.00 considering the 14 free nights value. They agreed but then stated I would have to pay a commission which I fiercely denied and told them I did not initiate this discussion. They then said they would include it in the total and I could send it back at the end of the transaction. On 7/12/22 I then received the 3rd proposal for $37,800.00. I then was told I would receive paperwork from the attorney’s office. On 7/18/22 I received documents from Jenna Sandoval with law firm Rene Patra Zackhary address 1701 River Rd, 6th Floor Suite 610, Fort Worth, Texas 76107. Phone number 682-610-3448. Email [email protected] I had several conversations with Jenna over the next several days. 7/25/22 I ended up sending signed documents back to Jenna for the sale. 7/27/22 I was told I would have to pay a transfer fee of $4,384.80 to Catalona which I refused again this amount was added to the total sale making it $42,148.80. I spoke with Catalona several times with Romando. He told me that Traveloka had tried to pay the transfer fee and they weren’t allowed to except it from a 3rd party. I made a wire transfer on 8/9/22 to pay the fee (first mistake). 8/11/22 received call from IDFC (ire transfer dept), spoke with Kimblery Liza, phone 1-917-695-2344 stating I had a transfer coming and needed to verify last 4 digits bank account and reason for transfer. She stated deposit should be made by Monday. I called her back on 8/16/22 asking about the transfer. She stated there were actually two transfers pending, one for $42,48.80 and a 2nd for $10,546.20. The old had been placed by SAT of Mexico. I then called Jenna at the attorney’s office and asked what was going on. She said she would call Traveloka and call me back. I asked what SAT was, she was hesitant and then told me it was a government agency. I think Kimberly from New York is the one that gave me the SAT phone number. I called them and had a long conversation with a guy. He stated Traveloka tried to pay the taxes, but they could not except from a 3rd party since the transfers were in my name. He then stated he would send me the tracking information for his department. He also said Jenn had called and he could not discuss anything with her. I gave him permission and their email and phone number. I then spoke with Jenna again. 8/17/22 I received an email from Jenna explaining all of the above. 8/18/22 I then wired the money to SAT. Received confirmation back of them receiving the funds. I then contacted Kimberly in New York and she told me that the bank that originated the transfer had recalled the money back. I then called Traveloka and spoke with Oscar in the accounting office and he stated yes, they needed the $2800 commission fee sent before I could receive my funds. 8/23/22 I called SAT requesting a refund and he stated it would take 4-6 months and would be sending me the forms, which I received that were all in SPANISH! 9/6/22 I received an email from ETC concerning a request I made through my membership account requesting a refund on the transfer fee. It stated they had not authorized the purchase sale of my membership. This was not legit and then asked for documentation of all correspondence. He then called me, and we discussed this in detail. I asked about all the calls made to Catalona and talking with Romando. He said he didn’t know of this person. I know now that all of this was a scam, and I should never do business solely over email and wire transfers.

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I was contacted on 7/08/22 by Traveloka concerning my contract with ETC (Exclusive Travelers Club), which was purchased 04/12/2017. This is a 10-year contract which I have 14 free nights annually. Agent was Danny Fernandez, Ext 107 stated she had received my name and number from Catalona T Resort (Dominican Republic) where my husband and I had stayed previously. My first offer was $26,483.00 for the balance of my contract. After reviewing and discussing this offer, I then countered with a $35,000.00 considering the 14 free nights value. They agreed but then stated I would have to pay a commission which I fiercely denied and told them I did not initiate this discussion. They then said they would include it in the total and I could send it back at the end of the transaction. On 7/12/22 I then received the 3rd proposal for $37,800.00. I then was told I would receive paperwork from the attorney’s office. On 7/18/22 I received documents from Jenna Sandoval from the law firm Rene Patra Zachary, address 1701 River Rd, 6th Floor Suite 610, Fort Worth, Texas 76107. Phone number 682-610-3448. Email [email protected] I had several conversations with Jenna over the next several days. 7/25/22 I ended up sending signed documents back to Jenna for the sale. 7/27/22 I was told I would have to pay a transfer fee of $4,384.80 to Catalona which I refused again this amount was added to the total sale making it $42,148.80. I spoke with Catalona several times with Romando. He told me that Traveloka had tried to pay the transfer fee and they weren’t allowed to except it from a 3rd party. I made a wire transfer on 8/9/22 to pay the fee (first mistake). 8/11/22 received call from IDFC (ire transfer dept), spoke with Kimblery Liza, phone 1-917-695-2344 stating I had a transfer coming and needed to verify last 4 digits bank account and reason for transfer. She stated deposit should be made by Monday. I called her back on 8/16/22 asking about the transfer. She stated there was actually 2 transfers pending, one for $42,48.80 and a 2nd for $10,546.20. The old had been placed by SAT of Mexico. I then called Jenna at the attorney’s office and asked what was going on. She said she would call Traveloka and call me back. I asked what SAT was, she was hesitant and then told me it was a government agency. I think Kimberly from New York is the one that gave me the SAT phone number. I called them and had a long conversation with a guy. He stated Traveloka tried to pay the taxes, but they could not except from a 3rd party since the transfers were in my name. He then stated he would send me the transfer information for his dept. He also said Jenn had called and he could not discuss anything with her. I gave him permission and also their email and phone number. I then spoke with Jenna again. 8/17/22 I received an email from Jenna explaining all f the above. 8/18/22 I then wired the money to SAT. Received confirmation back of them receiving the funds. I then contacted Kimberly in New York and she told me that the bank that originated the transfer had recalled the money back. I then called Traveloka and spoke with Oscar n the accounting office and he stated yes, they needed the $2800.9 commission fee sent before I could receive my funds. 8/23/22 I called SAT requesting a refund and he stated it would take 4-6 months and would be sending me the forms, which I received that is all in SPANISH! 9/6/22 I received an email from ETC concerning a request I made through my membership account requesting a refund on the transfer fee. It stated they had not authorized the purchase sale of my membership. This was not legit and then asked for documentation of all correspondence. He then called me, and we discussed this in detail. I asked about all the calls made to Catalona and talking with Romando. He said he didn’t know of this person. In the future I won’t be doing business like this over email.

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