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In April, around the 28th of this year, I purchased some ink for my Cannon PIXMA MX410 printer from their webpage, Order Number 05187434, shipped by them on 04/27/2022. I purchased two Cannon ink cartridges. Item number CR210XB, which is for a Cannon PG-210XL Black ink ( $24.95) and item number CR211XC which is for their Cannon CL-211XL (2975B001) Color ink cartridge ( $25.95). I received the correct black ink but I did not receive the color cartridge that I requested. Instead they sent me an off brand of G & G made in Malaysia. On this box it listed this colored ink cartridge as NC-RL211XL C.M.Y.. It also stated on this box that it was FOR USE WITH: Cannon PIMA MP 230/ MP240 etc., which is not my printer model. I e-mailed them that this color cartridge was not made for my printer and also not what I ordered and I wanted the Cannon brand. They also were charging me for the full price of the Cannon brand for this substitute off brand. After many e-mails back and forth they insisted that it would work in my printer, just open the box and try it. I stated NO, that I wanted a return label to sent this one back and if they did not have the Cannon Color ink I requested that I wanted a refund. They stated they do not sent a return label I would have to pay shipping. On their web page under WHAT IF I RECEIVE THE WRONG PRODUCT: it states IF YOU RECEIVE THE WRONG PRODUCT CONTACT THEM ETC. THEY WILL ALSO SENT A PREPAID RETURN LABLE ETC.. Are they trying to do a bait and switch on their customers? They are still billing me the full price for this off brand product. I could not even list this off brand product on their web page to check it's price. I have notified my credit company of this problem. I was dealing with Janice online, through e-mails ([email protected]) and then with Cynthia, the Customer Experience Supervisor, who even later, called me on my phone, to insist that I at lease try that colored cartridge. Open the package, use it and then sent it back to them, of course with my paying the postage and then they would send me the correct cartilage. After all that --this why I am filing this complaint

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