Insdress Reports & Reviews

Insdress Reports & Reviews (2)

This company is a scam. Do not order from them. I ordered 3 items and received someone else order. I have brought this to their attention and their only remedy is to offer me a discount on the random items I received. They have not offered a refund, or even suggested they will ship the correct items. Below is my last email to them, after each email I would receive a bogus response offering a 50% discount on the items, then 60%, then 30% and again 30% after this last email. Below the email are their responses which get more, and more ridiculous.

My last email:

REFUND MY PURCHASE DO NOT OFFER ME A DISCOUNT!

This is my FIFTH email since 15June! Your customer service responses are completely inadequate. RESPOND TO MY QUESTIONS AND DO NOT JUST OFFER A DISCOUNT.

I ordered two white jumpsuits and one white dress (Order Number IDS210511-1763924), and never received them, I received someone else's order, see pictures attached. I do not want these clothes, and I certainly don't want to buy these clothes as offered in previous emails.

Three emails previously, I was directed to return the clothing to the address provided, and then would be offered a refund for my original order. Below is the Insdress return policy for issues that are insdress responsibility, meaning that that are at the fault of insdress and not the customer.

Insdress Solutions:
1. Insdress's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when insdress is responsible for shipping the wrong item/ size.

I want to confirm that I will be FULLY reimbursed for shipping the incorrect items back to your facility. Will I be fully reimbursed for shipping the incorrect items back to your facility on top of the full refund for the optional purchase?

The opening line of your return policy is "At insdress.com, customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed". My experience thus far with your company could not be further from this statement. It is your responsibility to make this right and correct this issue.

Response #1:
Hi !

Thanks for your support.
I'm sorry that the warehouse made a mistake due to the large quantity of recent orders.
We did not do this on purpose, but since the return address is in China and the freight is expensive.
In order to make up for your loss, we will give you a 50% refund of wrong item, and you can also keep this product.
What do you think ?
Best regards.

Response #2
Hi dear
We're bummed that you're not satisfied with the items you received.
Apologize for the unhappy and the inconvenience caused.
But the returning address is in China. It is expensive to ship oversea.
How about refund 60%?And you can keep the item.
If you still wanna returning .
Please return to：
Recipient：insdress-shopyy
Address：EA-9 HongLiDa Street, FengZe District, Quanzhou, Fujian, China
Zip Code：362300
Since this is warehouse’ address , we need a tracking number to ensure that the package has arrived
Please kindly provide tracking ID after shipping.
Once parcel delivered we will issue your refund.
Thanks for your feedback.And We will rectify this as soon as possible to improve the shopping experience for customers.
If you have any other questions,please be free to connect with us.
Best regards.

Response #3
Sorry, it may be due to our warehouse's hard work and exhaustion that the wrong product was shipped. I'm sorry, is it the right size? If possible, we will give you a 30% refund. Can you keep this?

Response#4
One of the products you received is a gift from us.
would you like to accept 30% refund of wrong items?
And you can keep the item or give it to others who in need.
It would be greatly appreciated if you could consider my proposal.
Looking forward to your reply.

Response #5
Would you be willing to accept a 35% refund?We are very sorry for the displeasure caused by this transaction

THIS COMPANY IS A FRAUD!

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Victim Location 55744
Total money lost $146
Type of a scam Online Purchase

I originally placed my order a month ago. It has MAYBE just now shipped?? I contacted “insdress support” on 5/26 for tracking info because I never received any and then they told me that there was a delay on my order and that they were still making the items… but I had to be the one to contact them- so sketchy. I tried to at least change my shipping address since I was moving and the items would be delivered to my previous address. Then another week goes by with no updates and I told them I wanted to just cancel the order, enough was enough. Then they responded that they would offer me a discount if I kept the order but never confirmed the new shipping address. I told them the new shipping address again, and then they responded trying to confirm me cancelling. I responded that, that was what I wanted and they responded again asking if I wanted to cancel my order or just change the shipping address. RIDICULOUS. At this point, I was soooo done with them, this company, and I just wanted my freaking money back since my stuff had still not shipped. Then they responded that three of my items were made and ready, but they asked if I wanted to cancel the remaining order or the whole order. I told them AGAIN to cancel the whole order. Then they freaking respond that my items shipped and now I cannot cancel. ARE YOU KIDDING ME?! All of the correspondences took course over a month but me trying to cancel my order was a solid two weeks. They strung me along for TWO WEEKS just so that the order could ship, and according to their policy, I now can’t get a refund. AND the tracking link doesn’t even work!!! I also wouldn’t be surprised if they sent it to the incorrect address, too. Most useless and incompetent customer service I have ever dealt with. I truly believe they are a scam. Good luck trying to order from them.

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