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Insideish.com Reports & Reviews (2)

• Jun 24, 2024

I ordered items from their website. That I never received. Over 12 items. They kept saying that they were going to send them and I never received them.

- Columbus, OH, USA • Jun 13, 2024

Thank you for your email, we will be happy to provide you with the latest logistics information for your package.

As you know, estimated delivery dates can be affected by a variety of factors, such as traffic conditions, holidays, or weather.

Please be assured that we are making every effort to expedite the delivery process and get your order to you as quickly as possible.

To express our apology, we would like to send you one of the products you ordered as a gift. You can contact us after receiving the package and we will arrange a refund for this product.

According to the latest logistics display, your package is being delivered by logistics staff.

It is expected that you will receive the package in the next few days. Please keep your mobile phone open at all times to avoid being unable to answer calls from the logistics staff in time.

If you want to know more relevant logistics information, you can check through the following link:

https://www.track718.com/en/sltd

Your tracking number: *************** ********************************.png

If you have any other questions, please feel free to contact us again and we will be happy to serve you.

Sincerely,

Customer Service Team

Hi, They said it was delivered but I have no package.

Thank you for contacting us.

We are very sorry to hear that you have not received your package yet.

We understand your eagerness to receive your package.

Please accept our sincere apologies for the unpleasant shopping experience we have brought to you.

Please rest assured that we will actively solve your problems as always.

You can check the status of your package through the following information:

Your tracking number: *************** Tracking Website: https://www.track718.com/en/sltd

************************************ Hello I have not received anything. I also paid for the shipping insurance during the initial payment. At this point, please issue my full refund.

hank you for contacting us.

We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free and it is supposed to arrive within 7-15 days.

1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion.

2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.

We are looking forward to hearing from you soon. Hope you will have a good day.

Sincerely,

Customer Service Team

Ultimately I would like my package. I have a ring camera and will be waiting on it. Please use a carrier that will take a photo after delivery. I looked up this website and a lot of people said it was a scam. Please don’t scam me. I am on limited income and needed clothes for my daughters. Please don’t cheat me??

We understand that you have recently seen some unfavorable news about us, and I know this will affect your trust in us. In that case, please allow us to provide you with some information to help alleviate your concerns.

First of all, we would like to clarify that we are a responsible company. Our customer service team has always insisted on providing online services to customers. If you have needs at any time, as long as you contact us, our customer service team will be committed to providing services as quickly and effectively as possible to solve any problem of every customer.

Secondly, we want to explain that any company may face malicious suppression by competitors. Maybe what you know is not the true situation, as there are many untrue statements spread by our competitors.

We will inform our carrier about your delivery request.

We are arranging reshipment for you. Due to system limitations, the tracking number of the reissued package cannot be updated to your original order details.

Therefore, if you need tracking information about the reissued package, please contact us within three days. By then your reissue package should have been sent out and a corresponding tracking number should have been generated.

During this period, if you change your mind and are no longer willing to wait for a replacement package, please feel free to contact us and we will provide you with other solutions.

Hope you will have a great day. If you have any other questions, you are welcome to contact us at any time.

Sincerely,

Customer Service Team

Thank you for contacting us.

Due to the upgrade and maintenance of the mall system, the store link you mentioned cannot be browsed at the moment. We sincerely apologize again.

We have resent the package for you. You can check the status of your package through the information below:

Tracking number: ************* Tracking website:https://www.618track.com/

********************************.png

Your resent package has been in transit and please wait patiently for it. Since we have sent it out with the expedited service, your are supposed to receive it within 7-15 days. If you have any questions about the resent package or need further assistance, please feel free to contact our customer service team. Thank you for your understanding.

Sincerely,

Customer Service Team

The new tracking number ************* is not found in the global tracking system. Am I being scammed? This is awful.

No more correspondence so far.

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