InstaLogo Studio Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for InstaLogo Studio, help other victims by adding it!
Scammer's address 3501 Jack Northrop Ave Ste AGQ719, Hawthorne, CA 90250, USA
Scammer's email [email protected]
Country United States
Victim Location MI 48075, USA
Type of a scam Worthless Problem-solving Service Scam
1. Feb 8, 2021 -Logo package promised to include logo design, 500 business cards mailed to my office, never received, letterhead and envelope design. Instalogo Studios sends renderings, but I never got any business cards, they sent me wrong renderings, they have been doing this since Feb 2021 (paid in full $189.00)
2. Feb 13, 2021 Hired to do Website design to include all social media platforms, twitter, instagram, and linkedin, they stated it would take 10 days to complete, ( to date has not been loaded to my Cpanel where I do have access to the site. (paid in full $815.00)
3. April 26, 2021 Instalogo Convinced me to pay in full for web hosting and fire GoDaddy, but I did not do that. Instalog stated it was best for the business, and made all sorts of promises. Website not live so cannot be used to market. Paid in full ($304.00 Web hosting but no website to host)
4. April 2, 2021 Convinced me to hire them for 2D animation to go on Website, (paid in full $740.00) after stating that voice over would be included, 2 months later sends me a list of prices to pay for voiceover of an additional 500.00
When I started disputing these services and charges, over the last 3 weeks, they promised to have everything done, lying about timeframes, until I finally got tired of it last week. I have also reached out to my attorney and they have composed a letter and forwarded it to the company urging them to allow the dispute to be handled before I have to take this further for loss of business and distress this has caused me. I am a small business owner, african american woman owned business, and I have limited financial resources, and don't take kindly to being taken advantage of.
This company is operated out of California but is composed of offshore agents that outsource work to other small companies, that is what I feel is going on. I have attached my records and 2 other complaints from former customers of theirs that were taken advantage of.
- The date you expected delivery of your merchandise or service.
(1) logo package should have been completed and delivered by March 6, 2021
(2) Website completion by March 13, 2021
(3) Web hosting never started because website is still not complete and has not gone live
(4) 2D Animation should have been completed by May 2, 2021, but because of lack of communication and stalling they dragged it on.
- The date of cancellation (MM/DD/YYYY) - include the proof of cancellation if you have it
Due to the nature of this type of transaction where products are being held hostage on a demo site to get more money out of customers they will not allow a customer to cancel an order. They verbally tell you that you can get a refund but will not issue that in writing. They try to talk you out of it.
I have nothing to show for the money I paid except a logo design, which was the bait to lure me into this elaborate scam.
Below I have attached some of my communications via chat and email. As soon as I start a chat they call me or have the person I am working with call me promising that my work will be completed asap. I started demanding that they send those promises via email so I have a record. Eventually my chats were screened and I got a message that no one is available and that someone will call me or they get defensive and argumentative about my complaint, as well as trying to turn the tables on me.