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Internet Domain Name Services (IDNS)

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Internet Domain Name Services (IDNS) Reports & Reviews (106)

I received a letter from a Domain Registery Company called IDNS. The letter indicated that my Domain was expiring and to renew.

I went to their website and there where options to "Find your Domain" "Transfer your Domain" and "Renew your Domain"

I selected "Renew you Domain"

I filled out renewal and paid by credit card. I received authorization by email asking me to provide EEP from the current Domain Register to make Domain transfer. I did not request a transfer or select transfer.

I realized shortly afterward I paid wrong wrong Domain Registry Company. The letter is very misleading.

I called IDNS to speak to a representative, told them I made a mistake and would like a refund. The representative told me I was an [censored] and a few other nasty words. Said I should have read the letter more carefully, laughed and hung up.

I realized I did make a mistake"my stupidity" but they did not want to discuss any cancellation policy.

I Googled company name and it flagged all kinds of SCAM warnings on the front page.

Domain Registry has been scamming for over 10 years. Before they were called "Internet Registry of Canada" if I remember correctly.

They send via snail mail, a letter looking like an invoice, saying "You must renew your domain name ..." with a series of prices, even tough they are NOT the current registrar.

In small letters hidden in the text is "this is not a bill".

I can't understand how Canada Post accepts to do business with them and let them use electronic stamps (probably at a reduced rate).

I receive a few of those letters every year. I hope this to stop as it's obvious that some fall in the trap once in a while.

- Grayson, GA, USA

The FAKE Bill sent is threatening to end our existing domain registration. Letter shows Charges for different options that MUST be met to avoid taking down our domain name that has been in existence for over 20 years!!!

- Montezuma, IA, USA

Our company is quite new, so when a letter to renew the domain name showed up we didn't think much about doing that. We renewed, (or thought so), our name for 2 years for a $90 fee. Then we received an email from IDNS stating that the transfer would only be complete after we send them a transfer code. Transfer code?

I thought we were renewing our name, not transferring it.

To add insult to injury, I get an email from the company who already has our domain name and they're asking for renewal. It took a bit to sort it out but after realizing what had happened, I made a phone call, (today), to IDNS to ask them to cancel our order. The 'Guy" who answered couldn't have been more rule and abrupt! As soon as I tried to explain our situation, he wouldn't let me get a word in edgewise, or any other way for that matter. He kept talking about me "wasting so much time" after he answered my question as to how to get a refund which was to "Send and Email". I tried to confirm his answer and again he talked all over me and wouldn't listen at all, claiming I was wasting time.

Frustrated with him, I pressed on to get him to verify about sending an email to cancel and refund our order and he hung up!!!!!

I called back, hoping to get another customer service person and low and behold, I get "Him" again. All I'm still trying to do at this point is get confirmation as to what information to include in the email he claims he needs. I asked, "Since I have you one the phone, why can't you just put us in for a refund." And once again, he talks all over me, not letting me get one word in. I was however able to ask if there was some else I could speak with. "No" was his response. "Got it now". He hung up again.

I sent the email which he responded to quickly. It stated that they would cancel the order and refund the money, which by the way was sent via a check. Refund would be in 3 to 5 weeks! I emailed back, "3 to 5 weeks? Why so long".

No response.

I'll mark 5 weeks on my calendar but as they say, we're not holding our breath!

Somebody please stop this predator!

- Des Plaines, IL, USA

I received this invoice mail about 1 month ago, and it said our company website domain service will be expired.

I was not sure which domain service we use,(my boss usually check), so I thought this company might be another domain service company that my boss choose or contacted, so I was no dought and paid for 2 years service $90 through company credit card. The next day I checked the confirmation invoice, and looked at closely, it said I should let them know Authorization Code/EPP from your current registrar.-> right after I read about this I realized something wrong and I checked the domain service that we use (***), ...also check the google....lots people already reported this fraud experience online...

After that, I let my boss dispute the credit card company...

I called them to request to cancel the service,(I tried to get money back) and he asked the name and last digit of credit card, then " yes it is canceled" --> (at that point it seems like they might cancel it) but I was highly dought it) and hung up, actually he hung up hatefully.

I was not sure and did not receive a cancel notification by email. so I recalled the number 844-855-4367, the same guy was answered the phone, and I asked I haven't received the cancel notification by email, to confirm would you check it is canceled? and he said, it is canceled, don't you know how the credit card processing? with a sarcastic voice. he is an ***, he should be shamed, and I told him that I am aware this is a SCAM and you are going to go to jail...and he kept saying that "don't you know how the credit card work???" blah blah" I just really shocked and frustrated.

This kind of arguing is not normal.I felt so bad, how that kind of people living out there......He AND ANY Related people this fraud crime should be punished and definitely going to jail !!!

Lastly, I REALLY WONDER WHO AND WHICH U.S. Department WILL do investigate and arrest this guy and these trickers out there (which is A LOT). How this fraud company and that person is still doing this? it looks like they have been doing this crime several years.

- Maryville, TN, USA

Same scam, same "business", different name, different price. They send these fake invoices out to insinuate they have a bill to pay due to their domain/s expiring. Return to sender, does no good. Reporting them online also does no good as they just close down one account/domain/business name and open a new one. Hopefully this will help others before they fall victim to this company's sneaky ways.

- Gardnerville, NV, USA

Fraud taking money for domain names that are not owned by him. Kevin Smith owner

- Apex, NC, USA

Sent letter in advance of domain expiration asking us to renew. The website seemed off (www.domainregistry.to) and I checked for scams. Seems this same fake invoice scam has been going on and they keep changing the name. Another report had the same letter that I received and postal address, but the name of the company and logo were changed.

We keep getting notices to renew our domain name for a fee. We use a major company to handle all our website needs. I contacted them about this and they said it was a scam to take over our domain name.

After reviewing other online articles, this scammer is acting under a different alias than their previous one. The current alias they are using is Domain Registry. The website is apparently from the republic of Tonga, but they are located in Jersey City, NJ??? Anyway, they are asking for us to renew our domain name, however, the domain they provided was completely wrong, and it was dissolved as a business a couple years ago. So it'll be news to us if the business popped up again! They used to be iDNSinc for anyone wondering the other alias. Found quite a few complaints on these scammers. Hope it helps someone!

Un-solicited mail warning that domain is about to expire. This company is NOT the company that hosts the domain but the "invoice" is to request your domain to be transferred to them - you do not learn this until after you pay. I assume that they do in-fact host domains, however, their rates are high for the industry and I refuse to do business with a company using such dishonest business practices. They respond to all complaints with a form-letter saying their advertisement clearly states what the services are - this is not true. The advertisements are VERY misleading.

- Wailuku, HI, USA

I received a letter from Internet Domain Services Inc asking us to pay an invoice for domain name holding. The address is from: Internet Domain Name Services Inc 924 Bergen Ave, Suite#289 Jersey City, NJ 07306-3018. After looking up on the web I learned is a fake business and has nothing to do with domains. Beware!

- Crawford, TX, USA

iDNS got my name and address from Domain Regisration public records. iDNS sent me an invoice. I googled them and found hundreds of complaints against iDNS just like mine. I have never done business with iDNS, never will. I did not lose money because I checked the ScamPulse.com first.

- Greencastle, IN, USA

I purchased a domain name through Domain.com (the real company that has all my information). When it was getting close to time to renew my domain name I received an invoice in the mail from iDNS (the fake company that also had all of my information). I didn't think anything of it, I thought it was just Domain.com sending out their invoice with their full name on the form. When I was trying to renew my domain name on the website the fake company gave me www.idns.as I paid the $45 needed for my domain for another year. This was back in November 2018. Then I started getting weird emails saying I needed to verify a bunch of security questions before they would re-start up my domain name. I thought why do I need to verify security questions if I already have the domain name? That was a big red flag so I emailed them back at www.idns.as and asked for a refund. They gladly game me a refund and a confirmation number. Then at the end of January 2019 I noticed a fee of $11.99 from the real domain company on my bank account. I called the phone number linked to $11.99 charge on my account 866-539-2854 (that is the real companies phone number with very nice customer service people) and asked them why I was charged a fee for an account that was suppose to be cancelled last year? They told me that my account was set to auto renewal and that they had no information on me cancelling my account. So then I started doing a little research into the "idns" form I received in the mail. If you call the contact number on the www.idns.as website 1-844-855-4367 you reach one man who is the most rude and in your face person. You can't ask for a manger because he will not transfer you. If you get upset at him, he will put you on hold. If you hang up and call back...He will pick up. Somehow this IDNS company has access to all of our information from Domain.com and Im not sure how.

+1

this company sent my husband a Dr an invoice for $180 saying if we don't pay we will lose our domain, but we use *** for ALL of our business domains. This is extremely misleading and totally fraudulent.

Received a cleverly constructed attempt at getting me to renew my husband's company's web domain.

Our domain is not expiring any time soon, despite what this invoice wants me to believe, plus, I have no intention of leaving the company we use for our domain registration.

My mother received the attached invoice from IDNS. She believed that it was a legitimate invoice and paid it. When she received her bank statement in the mail the charges exceeded what she agreed to pay. She called the IDNS customer service line and the operator was extremely rude. He told her that she gave her credit card information to the wrong representative and he would need it again to correct the issue. She refused to give it to him due to his poor customer service. He then screamed and cursed at her until she hung up the phone.

I pay for my domain name renewals via a company called *** and have done so since their inception and I am up to date on renewals and on payment, yet I keep getting emails, and, now, an invoice via post saying my domain name will expire. This domain name has been updated, renewed and paid for via *** and was done so in July 2018. It is my belief that this Idns Canada is taking advantage of people who don't really understand domain name registration and renewal, and are double billing them.

Can this be investigated, please.

iDNS sent a fraudulent "Domain Name Expiration Notice" indicating that a certain domain would expire soon (this was not true) and portraying itself as the proper means of renewing this domain.

However, anyone who sent payment would actually end up transferring their domain from their current registrar to iDNS, which is 5 times more expensive and provides no additional services.

The main body of the iDNS mail is *TECHNICALLY* accurate, in that it does eventually state that it is not a bill, but this is obviously a highly deceptive marketing practice that preys on inattention, especially with "YOU MUST RENEW YOUR DOMAIN NAME" and "NOW IS THE TIME."

It is very unlikely that anyone responds to this mail under the actual belief that they want to spend many times more money for no additional offered services. If this business is not illegal, it certainly should be, since it is based entirely on deception and misdirection.

My employer received a "notices" formatted like an invoice making false claims. the letter stated "Your registration for : insertrandomwebadresshere.com will expire on January 15, 2019" not only did the domain not belong to the business but the domain had not been purchased before so it couldn't have been expiring.

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