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Jennibag.com

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Jennibag.com Reports & Reviews (2)

• Nov 15, 2024

The worst experience. I bought the bag and quickly learned it is cheap and does not hold as much as a traditional suitcase. I requested a return and they would not "approve" it. I literally had it out of the box for an hour to see how much it would fit. Absolutely worst customer service ever. Some bot named Jet kept saying he was forwarding my message to Quality control but quality control never got in touch.

In the end, pooorrrrr customer service, no way of returning...cheap looking bag that doesn't hold enough clothes. Jennibags, you should be ashamed of yourself.

- Pittsburgh, PA, USA • Jun 28, 2024

This place is a complete scam!! I ordered a bag from them on June 13th and it never arrived. I reached out to customer service multiple times and have received no resolution. I asked them for a refund multiple times stating I did not receive the package and they just asked me to give it more time even though it has been over two weeks. They told me the first bag was lost and now they were sending another bag from a different location. I was told the bag would leaving on a flight on Wednesday, that did not happen, the tracking information has never changed. I saw them online on Instagram and they refused to answer me or give me a refund. DO NOT PURCHASE FROM THIS COMPANY!!!

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