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JetBlue Reports & Reviews (1)

- Monrovia, CA, USA • Apr 11, 2024
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JetBlue provides access to hotel reservations @jetblue.com-- hotel exposed customers to a beach unexpectedly marked by city as "CONTAMINATED BY SEWER WATER" without informing traveler; hotel pool also is not amenable with local birds swimming in it, not heated & not useable by any hotel customer. JetBlue did not inform us that Paisly was a new Expedia partner. Paisly billed us for a "Spa Hotel" which did not match the hotel's rates, as delineated in our hotel receipt. Hotel refused to provide a receipt for both rooms booked & despite Paisly declaring being unable to provide the receipt, manager "Ronald" at Pier South Hotel who Paisly states is the only one who can address hotel discrepancies from Paisly's understanding, informed me that the part2 of the receipt not provided with checkout paperwork, would be emailed to me-- and it was not. Paisly refuses to provide one as well, denying still any of our claims. To complicate matters further, today 4/11, Paisley by way of the new rep, Sofia claims that upon contacting hotel again (after reviewing OUR receipts provided to Paisly per their request)--- now claim that we were upgraded, therefore overcharged. No rooms were upgrades when reservations were made; no upgrades were requested bc upon arrival in at dusk, we expected to have what we booked-- which promised to be wonderful rooms. But on day2, reality was clear-- all described by [email protected] as described on the website did not match the hotel receipt provided by PierSouth upon checkout. Miguel Guerrero is the rep Paisly provided on 4/6 when called for initial complaint; emails he requested AND COPIES OF RECEIPT REQUESTED FROM ME, were provided upon request by Miguel. Today 4/11, "Sofia" called to explain hotel still denies all we claimed, acknowledges nothing provided was reviewed & insists that we engage with the hotel without further recourse or acknowledgement of the website's FALSE ADVERTISEMENT, violation of patient safety protocols & refusal to refund us for a misrepresented Spa. No emails demanded by Paisly for medidation, sent to [email protected], have been responded to by Paisly & various Paisley reps who are not privy to the discussions had, have called me & my husband to reiterate that there is nothing that they will do. No management exists at Paisly for escalation of issue; & no management at the Hotel "Pier South" exists either. We informed Paisly that we would message JetBlue Corporate, as well as Marriott Corporate-- which we see owns the hotel now, likely recently bought, as the hotel did not represent the Marriott brand we are familiar with. Having used JetBlue for 2-3 decades, we have NEVER experienced anything like this & demand that JetBlue be accountable for misguiding JetBlue Members without informed consent.

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