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Jollmall

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Jollmall Reports & Reviews (2)

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I purchased boots for $56.00 online and they came from China, didn't look anything like the picture and didn't fit so I tried to return them. They shipped from China and there was a New York address that I found on the label and tried to ship back to that address and paid for the shipping out of my own pocket. After 2 follow up emails with no reply until hounding them and 8 months later, they are now saying they can't refund me since it was so long ago. They never responded to any of my earlier emails, nor did they have any professional invoice inside the box with instructions on who to contact or where to return the item if needed.

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I ordered a pair of boots from the website and I received the item but they were too small. There was no packaging slip or an invoice of any kind. There was a return address on the outside of the package but the website says that there is no guarantee that they will receive the returned item so I'm scared to return them because I paid $56.00 for them.

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