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Kathiadress.com

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Kathiadress.com Reports & Reviews (2)

- Chandler, AZ, USA • Apr 16, 2024

I ordered an outfit from this website. ALL over the website and on my order form it CLEARLY states they "guarantee within 30 days, full refund, no questions asked". When I finally received the outfit after weeks and weeks, it was of extremely poor quality and did not fit me. I emailed to ask about how to return and they immediately told me they do not do returns or refunds. They said they would only refund me $5 total. I am reporting this because it is a total scam!!

- Slidell, LA, USA

This company does not honor their return policy.

REFUND POLICY

kathiadress General Item Return Policy - In most cases, items shipped from kathiadress can be returned within 30 days after delivery, and please do not damage the barcode on the original packaging. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.

Please contact us before you want to return an item you received in order to receive a return shipping address and other instructions. Please do not send it back without permission.

The following items will not be accepted for exchange or return

Bikini

Swimwear/Swimsuit

Underwear

30 DAY PRODUCT GUARANTEE

If you are not satisfied with the item you received and would like to return it, you may submit a return request to us as follows:

Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

We will review the claim and contact you if we need more information.

If Approved, we will refund or resend the item, you may also be asked to return the product.

After receiving the returned item and checking that it do not affect secondary sales, we will refund (the shipping costs except).

Where do I send returns? Please contact our Customer service at [email protected] to get the returned address.

? We are unable to issue refunds for packages that are shown as delivered but not received.

How about your products which are not broken but you want to return because you change your mind about the purchase?

It depends on:

Your package is on the way. We have to charge the freight for our compensation. Send email to [email protected] to get more details about the details of this return.(Return address&Expense, etc.)

You package is still in our warehouse. We can help you cancel your order without charging any fees.

? If a defective/incorrect item is received, our only responsibility is to replace the item with a new/correct one.

? If a package is returned for destruction due to incorrect address/unclaimed, our only responsibility is to resend the package. And the buyer needs to pay the shipping cost.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

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