Katycharm Reports & Reviews (6)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Katycharm, help other victims by adding it!
Scammer's website Katycharm.com
Scammer's email [email protected]
Country United States
Victim Location WA 98393, USA
Total money lost $45
Type of a scam Counterfeit Product
May 19 Received the bras and they do not fit at all. How do I return them? Send me an address to return them to.
May28 Hi
Thank you for getting back to us.
First of all, we are sorry for the inconvenience caused to you. We understand that it will take your time to provide us the proofs but we cannot detect the issue and cannot work with other teams about your issue without proofs. Therefore, we expect your empathy and cooperation with us to handle the issue.
If there is still no proof provided, we regret to inform you that we cannot take any further actions to support you and a refund/return also cannot be approved in this case. Please get back to us with the required proofs for better support.
We await your soon reply.
Best regards,
Orla Support
May29 Hi
On behalf of our team, we truly apologize for the undesirable experience that you might be going through.
As explained quite many times, we really need your help in providing adequate evidence in order to submit a claim for this issue.
We understand that somehow, this process might not be easy for you. However, without sufficient evidence, it would be hard for us to take any further action. So, once again, we would ask for your kind cooperation in this case. Because we do not have any proof to detect the issue, we would like to give you a 20% discount code for your next order as an apology from us for your claim. Please apply the code "ORLA20" during the check-out to enjoy the discount.
Kindly get back to us when you've had all the required evidence. For the time being, our team will patiently wait for you.
If you have any questions regarding the provision of evidence, please feel free to let us know, our team is always ready to assist.
Best regards,
Orla Support
June 16 Hi
Thank you for your patience and cooperation as we addressed your concerns.
We're truly sorry for any inconvenience this situation may have caused you. Our aim is always to achieve a resolution that is both fair and considerate of all aspects involved. Upon review with our team and based on the evidence provided, we've confirmed that the correct products were indeed delivered to you in good condition. However, we understand and regret that they did not meet your fitting expectations, which can vary greatly among different body types.
In light of this, we would like to extend a gesture of goodwill and offer you a 30% refund on the value of your product and a 50% discount code for your next order. We hope this can in some way make up for the disappointment experienced.
Please let us know your thoughts on this offer at your earliest convenience, so we can proceed with the necessary arrangements.
Best regards,
Orla Support
June 19 Hi
Thank you for getting back to us.
We regret that the former offer did not make you feel better. We do understand how frustrated you are now and we are sorry that we couldn't satisfy you.
Regarding your issue, we have worked again with our manager and she decided to give you the best offer for your case:
Option 1: We will refund 70% of the item price back to your account.
Option 2: In case you decide to send us back the product and get a full refund, please send it back to our return warehouse. Once we receive the return parcel, we will send you the refund.
Here is the warehouse address:
219 Trung Kinh Street, Yen Hoa Ward, Cau Giay District, Ha Noi City, Viet Nam
Zip Code: 100000
Phone number: 0335866634
Note: The shipping fee to our warehouse will be your responsibility and returning the product to another address is not eligible for a refund.
Kindly note that our priority is to bring the best experience to customers and this is the best and the final solution we can support you so please consider and let us know your decision.
We hope to have your understanding and acceptance of this solution.
Please respond about the above offer as soon as possible so we can process it in time for you.
Best regards,
Orla Support
Can anything be done to shut these companies down that advertise stuff and then have no recourse to get money back in the USA? They don’t give you the information on the page when you are ordering. Thank you.
Scammer's address Unknown, San Diego, CA 92117, USA
Country United States
Victim Location CA 92117, USA
Total money lost $33
Type of a scam Online Purchase
Their guarantee of easy returns and refunds are a joke... Instead they offer me 15% of my order back and 20% on any future orders.... What a joke... This is a scam!!!.
I have opened a scam case with my Discover card..
Country United States
Victim Location IL 61115, USA
Total money lost $33
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location ME 04971, USA
Total money lost $47
Type of a scam Online Purchase
Scammer's website Katycharm.us
Scammer's email [email protected]
Country United States
Victim Location WV 25705, USA
Total money lost $55
Type of a scam Online Purchase
Scammer's website Katycharm.com
Scammer's address 9356 Alzenberg Circle, Elk Grove, CA 95624, USA
Scammer's email [email protected]
Country United States
Victim Location FL 33856, USA
Total money lost $76
Type of a scam Online Purchase