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Kayleahair.com

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Kayleahair.com Reports & Reviews (3)

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The company uses YouTube to promote their hair company. They use video clips of other successful hair company and advertises as if the products are theirs. They have a website and are promoting different types of sales to attract customers. I was scammed by their "Christmas sale" which was their any 3 wigs for $59 or any 6 wigs for $99. I thought the prices were too good to be true, however they have fake reviews (well reviews/testimonials and pictures of other hair companies) posing as their own so I fell for it. They are false advertising they are presenting 100% human hair glueless wigs but are sending customers synthetic wigs that look absolutely nothing like the pics they have on the website. Unfortunately I went back to the original youtube vid that lured me in and saw other comments from ppl who were warning ppl that it was a scam and that they were stealing your personal info and to not purchase from them Unfortunately it was too late for me...

RED FLAGS

1. I did not receive a confirmation of purchase right away (when I did receive it was flagged as spam in my email folder)

2. Showed up on my credit card statement under a totally different company

3. Their only contact info they have is an email (which when I conversed with whomever I was emailing the email included so many errors such as spelling and grammar mistakes

4. They are advertising fast shipping however it took 23 days for me to receive 6 low quality synthetic wigs (that i did not order)...other customers said it took them a month to receive or they didnt receive anything at all.

5. Because so many are being scammed There's a Video also on youtube where they are exposing the company and even state that when they get reported they just change their company name..so its discouraging knowing there is a chance they may never be stopped because once ppl are aware the company doesn't even exist anymore.

I HAVE PICS, EMAILS AND EVEN SCREEN RECORDED THINGS AS PROOF!

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Trust all of the reveiews on YouTube! All of the info on the website (Kayleahair.com) is FAKE & inaccurate. I placed an order early December & didn't receive it Jan 11 2023 (a month later). Also, my entire order was WRONG. I emailed as advised the policy & someone named "Winnie" emailed back saying it's cheaper to keep the order & I could get 15% as a return (return policy states FULL refund for their error). The wigs did not fit, weren't human hair or fashionable! Also, "Winnie" claims they are overseas, but the return address on the front of the package says Jamaica NY. I've been emailing everyday with no response. Also, there were foreign(appeared to be Chinese or something) writing at the bottom of the email correspondence. There isn't any social media, phone number & don't uphold policy in place. .AVOID THIS FAKE COMPANY & DON'T BUY. That's why they still have the same sale going on that was " a limited time". If there is another way to report or to recover monies lost please let all know!

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- Columbus, OH, USA
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I made a purchase online after seeing advertisements for glue-less wigs on 12/10/22. After 11 days, I reached out to see where my purchase was. Five days later, on 12/26/21, I got a response with tracking information. It stated that it was on its way, but USPS did not have possession of it. I have checked periodically since, and it is in the same status.

On 1/4/23 I requested a full refund since it does not seem like I am going to get my items. They sent an email stating I could not have a refund since it is transit. The order was placed well before the bad weather hit our country so, to me, there is no excuse for why I am still waiting or cannot have a refund. The return policy on their site states you can only return up to 14 days after date of purchase knowing you won't have the product. I have attached some of the communications from them. I want my money back and for them to be exposed as a scam. They advertise on most forms of social media, including YouTube and Facebook.

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