Kiwee cases Reports & Reviews

Kiwee cases Reports & Reviews (11)

Over a course of a year they've taken over $200 from my account without my permission, I've emailed them several times to no response, I'm trying to get it blocked from taking money out of my account but since it is not set up as a direct debit my bank are struggling to find a way of doing it.

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My experience is crazy so stick to the end. So I ordered 2 phone cases without thinking I was going to get charged monthly. For 3 months I never got the cases. Then after 3 months I noticed that they were charging me 11.06 every month. I emailed them to unsubscribe me (because they have no phone number listed. I also asked for a number in the email to call and they refused to give me one.) They were no help and I told my bank and ended up taking the loss and canceling my debit card. So I HAVE A WHOLE NEW DEBIT CARD NUMBER and it has been a whole year and I just got a charge for $11.06 on my new debit card. How can this happen? How did they get my new info? Now I have to call my bank again...UGH

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Also I ended up getting the cases after 6 months and both were incorrect designs and for a phone that wasn't mine.

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Recently got an email that said that my order is confirmed and now it's on the way for delivery. I have been charged $11.06 on my account which apparently I got tricked into being a monthly subscriber. All I did was to I made one time purchase. I have received one phone case but it is not the correct one as the one i had selected. Now I am being notified again that my purchase has been confirmed when i did not make any. I already emailed them to unsubscribe me. Now they wanna know which order number waiting for their update again. order and subcribing is two different things.

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- Old Orchard Beach, ME, USA

Scammer's email [email protected]
Country United States
Victim Location ME 04064, USA
Total money lost $20.87
Type of a scam Online Purchase

I was led to believe that the phone cases I ordered were free with paid shipping from China. 3 months after my purchase, I received confirmation of “shipment.” Another 4 months later, the package is still in China and I have no intention of ever receiving it. It is obvious that they are running a scam operation in hindsight; their refund policies are very shady.

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- Lewis Center, OH, USA

Scammer's website kiweecases.com
Scammer's email [email protected]
Country United States
Victim Location OH 43035, USA
Total money lost $22.95
Type of a scam Online Purchase

We purchased a Denver iPhone 11max pro phone case in January from https://kiweecases.com/ hosted on Shopify Inc. (Order # K57156) and we never received- we have sent numerous email to [email protected] and sometimes someone would respond that they were sending another one (when we ask for a tracking # they never send one) but it is almost June and we have not received anything. This is totally unacceptable and we are reporting you to the BBB. Please don't just send an automatic response. We love the case and just want it. This is what I sent to them: We ordered this case in January and all we receive is automatic responses. They are doing this to numerous people and taking lots of money. Please stop them!!

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- Bryant, AR, USA

Scammer's website kiweecases.com
Scammer's address QC, CAN
Country United States
Victim Location AR 72022, USA
Total money lost $65
Type of a scam Online Purchase

I ordered a case from this website in November or 2019 and never received it. When attempting to track the order there would be no updated information other than it was shipping from China. After constantly emailing them they said they sent a replacement only for it to be the wrong case. Then I received an email stating a renewal of my monthly subscription, and come to find out they have been charging me $11.06 a month for a monthly subscription and I have not received any of these cases.

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I bought phone cases from this company at the beginning of December 2019. Until today, I had received only two of these cases. They claimed there were two separate packages, one containing two cases and one containing four. I got the package that had two items in late January, and then inquired about the other four. I was told they were still on the way. This exchange happened on January 29, 2020. As of February 18th, I was told that they had been lost in the mail. I had bought the insured shipping method, and they told me they would send me a new one. Cool. I gave them two months to get me my cases, until April 8th. At that point, I informed customer service I was filing a dispute on Paypal for 2/3 the cost of the items, as 2/3 of them had never arrived. Surprise, surprise: today, my other four cases came in the mail. I have canceled my Paypal dispute, because I did finally receive my product. The cases are nice enough: colorful gel cases that do fit my phone. But unless you're ready to be a bit of a Karen, don't expect your packages.

The attached photos are numbered, but are not uploaded in order for some reason.

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I cancel my subscription but it still sending me items and charging my account.

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Bought a phone case from kiwee case website in November, when i proceeded the payment, there was a monthly club was added in my cart automatically. And since the first month was free, i did not even notice this item.. and i got charged 11usd per month subsequently until i found that...i did not even authorise this monthly payment...and i don’t even know what is this monthly club for! This is totally a scam..

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- Kansas City, MO, USA

Country United States
Victim Location MO 64157, USA
Total money lost $21.88
Type of a scam Online Purchase

They take your money and don’t give you a product. You pay extra for faster shipping and it means nothing. They processed my card twice, and I cannot get in contact with anybody to get any answers. They keep saying the same thing over and over and it’s not getting anywhere. I placed my order three weeks ago and still have not heard anything. I still don’t even have a tracking number.

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