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KU Reports & Reviews (3)

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KU claimed I owed them money or my electric would be turned off, I have autopay and the electric bills were taken out of my account. They said someone called them and transferred the money to another account that was not me. They wanted me to go today and get a moneypak card and send them $182 or the would turn my electric off. I hung up on them

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- Horse Cave, KY, USA
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Called and said electric was going to be shut off if I didn’t go to Dollar General close by and send 3 vouchers. Gave me an authorization code and amounts to send.

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- Lexington, KY, USA
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My business received an automated call stating that it was KU, our electric company, our service was being disconnected at 1 pm today and I needed to call 800-687-7815 in order to get it taken care of. I called the number, I gave them all of the payment information, I gave them check numbers and told them that my bill showed that there wasn't a previous balance. They said that was a glitch in their system. They said that we owed 3 months worth of bills and I had to go to buy a Moneypak at a local Dollar Tree in order to prevent the service disconnect. I questioned them as to why I couldn't go to our local corporate KU headquarters, They said that it was appointment only and the payment would take several hours to post so it wouldn't do any good. I would have to take cash and buy this Moneypak, then call the number back with the numbers from the Moneypak in order to stop the disconnection. When the man kept insisting on the Moneypak, I knew something was not right. I called our local KU, the lady said that definitely wasn't them, they never phone someone over their account it is always in writing. Our account is paid and not going to be shut off. This was really an awful scam, I was ready to go get cash and get this paid. They tell you that you only have 30 minutes to take care of this, so they really put the pressure on you to get this taken care of.

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