Kxy online shop Reports & Reviews (10)
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Type of scam: Counterfeit Product
I sent the following email to the email address on my order for shoes:
"I need information on returning my order. I purchased 2 pairs earlier and they helped my feet and legs. So I looked online and ordered 3 more pairs. The three I just received are not the same shoes. They are narrower, shorter, the straps aren't the same (barely fasten) and most important they don't have the same support which was why I purchased them." I included the order number my address and received nothing. I contacted Discover and PayPal and have not gotten any information. When I go to the link provided as "Visit Our Store" it says site unavailable and shows a picture of a store with the words Closed on it. I checked on Clarks Shoes and the information I got said they were often imitated by scammers. The shoes were listed as QVC-Clark Women's Orthopedic Diabetic Walking nurse shoes. I paid $101.97.
Scammer's address .
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable
SHIPPING DEPT
DEPT ORD
1055 Sesame Street
Franklin Park
Illinois 60131
I have tried to find a contact and have been unsuccessful. [email protected]
Jane Illuzzi
[email protected]
Can you give me the contact information to return them and to have my $104. Credited to my at pal account. I placed the order in early August and received them about 3 days ago.( se 23, 2021)
A second reply after I demanded a return with full credit or face a dispute thru Paypal was that returning would be too expensive for me and offered a 20% refund. After starting a dispute thru Paypal, I was offered a 50% refund which I am am still contesting for a full refund.
Please note: If you activate Return shipping help from Paypal, it is possible to get a $30 credit from Paypal for return shipping. It is also possible to mail shoes to China thru Chimpmail.com for about $35 - net cost for shipping $5.
service @zoosmom.com immediately to get the address to where I could send the shoes for a refund. Anna sent me an e-mail saying it would be inconvenient for me to send back for a refund, did not give me an address, & said she paid for shipping (she didn't, I did) and said it would cost hundreds to ship back. I said I wanted the address & would pay for shipping but wanted my full refund of $49.86. I told her why would I want to keep shoes I could not wear. On the 15th she said as much as she could offer me was 30%. The online store which said customers would have 14 days from the time they received them to get a refund; but would need to go e-mail [email protected] for the address to return them to. That online store has since been taken down. I am trying to work with PayPal so no one else gets scammed; but they have closed my case because they saw a tracking no. that indicated I had received them and closed my case before I could tell them the shoes were cheap junk and they would not let me return them for a refund. PayPal had said my case would be decided by the 19th so I am surprised they closed it before talking to me. So I am out $50 and will no longer buy anything on Instagram or from any other online company that I am not familiar with. PayPal should not be helping these scam companies to rip off its customers.
Total money lost $50
Type of a scam Counterfeit Product