SCAMLeibniz / YKS Electronic Reports & Reviews (37)
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It’s called “Brushing” and even in China it is ILLEGAL.
It’s an unscrupulous way for Chinese E-Commerce stores to fraudulently boost sales and obtain positive feedback for their clients’ products on their e-commerce sites.
Basically, “brushing” firms get hold of our name and addresses from placing legitimate orders on AliExpress, the international wing of China’s Alibaba and then created user profiles for “us” on the e-commerce sites that they wish to have higher sales ratings and favorable reviews on. They then shop for orders via the fake account, compare prices, and mimic everything an actual customer would do, before finally making a purchase from their client’s store. When delivery is confirmed, they then leave positive reviews that appear to the e-commerce platform as “verified.”
Basically, the products we receive are low cost stand-ins for the real products. It doesn’t really matter what is shipped in the packages in this case, as the person receiving it has nothing to do with the exchange. There are people who bought purchases and receive a cheap substitute and there are unsuspecting and often confused people in the U.S. and Canada whose mailboxes are being filled with parcels from China which contain absolutely NOTHING, they are empty!
My youngest daughter bought some LED lights for her bedroom from AliExpress, they came cut in half by scissors or something, so completely unusable. A few months later she received another parcel envelope and the only thing that was in it was one single hair elastic...with 3 strands of long black hair attached to it as if it had been in some Chinese woman’s hair.
Due to the unbalanced pricing policies and subsidies from the Canadian & U.S. Postal Services, it costs people in China virtually nothing to ship small packages to the U.S. or Canada. That, combined with the super cheap price they pay for the junk they ship, makes brushing a quick and cost effective way to move up the sales rankings — which means everything for e-commerce merchants.
On most major e-commerce platforms there are algorithms which rank and order sellers in relation to how many sales they make, how much positive feedback they receive, etc. There is a reason why some sellers appear on the first page of results while others are buried at the bottom where nobody is going to find them. Buyers, too, want to purchase from companies with the best reputations and the most experience, so competition for the top listings for popular products is fierce, and brushing is a way that some sellers are gaming the system.
There are various forms of brushing in China. Some involve bots, some consist of hiring people to buy products and leave reviews, some derive from hacking otherwise legitimate accounts, while others are, apparently, built upon using the identities of real people located in foreign countries and shipping them piles of unwanted mail or cheap knockoffs of the products they were expecting.
While brushing is illegal in China – and probably constitutes false advertising and mail fraud in Canada & the U.S. , the infringement is happening across international frontiers, which means that the offenders can operate with complete impunity.
In a world where goods can virtually be sent anywhere more or less freely, borders have become major loopholes for criminals to violate the laws of whatever country they are shipping goods to. For the most part, if the seller of a product is on the other side of an international line than the buyer then no rules, regulations, or laws apply; IP, consumer safety, and postal laws become moot, as the country where the offense originates is beyond the legal reach of the parties seeking retribution. Cross-border e-commerce has become the new “Wild West,” a place where anything goes.
*** photos attached of the dolls. The two cheap ones are what I received. The other dolls are what I paid for.
I checked my debit & VISA and no money was taken from my accounts.
Thanks guys
Read two posts below.
Good luck.
I had so much fun anticipating receipt that I am not surprised when they came in a small bag - value 10 cents . Then read another customer paid 300.oo I still got a bargain.
I am totally ashamed of PayPal for continuing to transfer funds to scammers like this
Amazon, Walmart do not tolerate this kind of treatment to their customers. Facebook allow this type of advertising to be repeated over and over, Maybe they take the ads off quickly because I cant find the add again. - Wait a few days it will be back I bought the second time around - what a [censored]...
After my first email, they wrote back to me with an obvious 'template email' indicating that "We have heard that our product is a little different from the description page. This product is manufactured in our own factory and the quality and function are consistent with our description however, there will be a little error in the process of each batch, resulting in slight differences in appearance, color, and size. Please rest assured that it will not affect the use of the product at all." I wrote back to them again the next day and this went on almost on a daily basis until
January 5th. I have to admit, however, that I received a response the very next day, every time I wrote to them.
In every email I sent, I copy/pasted the complete chain of emails I had sent/received, as well as the pictures I had provided in my first email to them so that the history of all conversations would be present in every single communication with them (because every time they wrote back, my message(s) never showed).
I was persistent, reiterated in every email that I would accept nothing less than the entire refund price of my purchase and threatened that I would declare them to "Consumer Protection", "Canadian Anti-Fraud Centre" and "Scambusters Canada". I also threatened that I would distribute the entire series of emails to everyone I knew on Facebook, Twitter, Tik Tok, Instagram, What's App and Snap Chat and that I would encourage everyone to share the information with as many people as possible.
In their first reply to me, I was offered a 15% refund. This went up to 20% in the second mail, then 30%, then 50, then 55, 60 (which apparently was their refund limit), then 70 and finally 75%. I decided to cut my losses and accepted the 75% refund and after the first couple of emails, I communicated only with the [email protected] email address. I DID get the 75% refund ... but what a mission!
I hope this email (and the email addresses I provided) can be useful to all of you.
Best of luck with your own battle.
I sincerely apologize for the long delay. I don't really check this website anymore :-(
The money was refunded back to my credit card, which I had used when purchasing the merchandise.
I did not contact the marketplace owner as I had bought the dolls on a website called "mimgodolls.com" and the website was no longer valid or more accurately, it led to another website called "buyfiles". Instead, I used any contact information I could find on the package I received and on the confirmation of purchase. The three email addresses I found where the following:
[email protected].
[email protected]
[email protected]
After the first couple of emails, Limindaydayup was the one I maintained communication with and "lillywhite" never replied.
Hope this helps!
How did they process the refund? Did they ask you for your credit card number. Or maybe they already had it because of the original purchase you did using that card?
I am in a similar situation.
Did you contact the marketplace owner? in my case Walmart.
Regards
Arpad
[email protected]
To find out its a Friggin cat toy on a string
$65.00 + taxes
What a joke
Good luck!